Operations Manager

mcfa•Wilson, NC

7d•Hybrid

About The Position

MCFA is partnering with a NC-based construction tech start-up and leading their search for an Operations Manager to own the day-to-day engine of operations. You'll be hyper-focused on optimizing productivity and performance and observing/building/refining systems and teams that serve as a foundation for scalable growth.

Requirements

Proven experience managing teams in a service delivery role (operations, production, BPO, or similar)
Process builder: you have designed workflows, standards, and quality systems
Lean Processing and Six Sigma training. Experience designing and implementing process improvements
Data Analytics Skills: comfortable in spreadsheets and dashboards, able to reason from data to root cause, and able to build performance metrics
Basic understanding of US construction (commercial or residential), or the demonstrated ability to build that understanding fast
Experience hiring and training people
US Based, with the ability to travel to Raleigh NC intermittently

Nice To Haves

Experience reading construction plans, or working with plan and takeoff tools such as Bluebeam, Plan Swift or Revit
Experience with multifamily or production homebuilding
Formal training in operations theory
Junior product management experience: writing specs or tickets, prioritizing a backlog, working directly with engineers
Experience scaling an operations team across countries or time zones

Responsibilities

Lead the design, and roll out of processes and standards to build a repeatable system
Run the processing pipeline end to end: intake, estimation, QA, and delivery, hitting throughput and quality targets as volume grows
Manage and grow a distributed operations team: hiring, training new batches, capacity planning, and performance management
Manage and use operational data: identify and treat bottle necks, analyze per-plan hours, stage-level time sinks, rework, and quality escapes to find where the pipeline is slow or error-prone
Run experiments inside the team: pilot process changes, measure the effect, keep what works
Work with Product and Engineering to turn recurring operational pain into well-formed tickets, prioritize what saves the most hours, and verify fixes actually land
Own onboarding of new client requirements so estimators are not re-deriving preferences plan by plan