Operations Manager

The Brick • Fort McMurray, AB

3d • Onsite

About The Position

The Brick is actively seeking to expand its management team with enthusiastic individuals who possess a great customer-focused attitude. This role offers a rewarding experience in one of their retail locations, combining team spirit with a desire for career growth.

Requirements

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service, operations and merchandising
• Excellent communication, interpersonal and problem solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

Nice To Haves

• post secondary education an asset

Responsibilities

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Ensure 100% customer satisfaction
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Benefits

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED