US Operations Manager

Bolt6•Charlotte, NC

9d•$75,000 - $90,000•Hybrid

About The Position

The Operations Manager (US) leads the charge on delivering standout projects across the US, from first conversations to flawless execution. This is a fast-paced role, which includes full P&L ownership, where commercial instinct and operational precision go hand in hand. You’ll grow and lead a high-performing team, champion their development, and build the systems that scale with us. Expect to be deep in the action: driving delivery, managing resources, refining processes, and always pushing for better.

Requirements

A leader, willing to push themselves and those around them to deliver world-leading products and services in a highly competitive space.
An entrepreneur, able to look at things differently and never be happy with the status quo.
Technically competent and intellectually curious, with an ability to quickly grasp new concepts and technology.
Proven experience in operations management within the sports technology or broadcasting industry, with a strong track record of successfully managing projects.
Strong leadership and team management skills, with experience in coordinating cross-functional teams.
Self starter with initiative and the ability to pick up and develop projects independently.
Ability to work quickly and make effective decisions.
Intellectually curious and has the drive to ask the right questions in order to get to the bottom of complex issues.
Individuals who are able to be flexible/are flexible in working arrangements, including weekends and evenings as required by event schedules.
Great interpersonal skills.
The ability to quickly grasp complex issues.
The ability to work well under pressure to tight deadlines whilst remaining organised.

Nice To Haves

A love of sport!
Experience working in live sports events or broadcasting environments.
Technical knowledge of camera systems, tracking software, and broadcasting equipment.
Familiarity with international logistics and experience managing projects in diverse cultural settings.
Proficiency in additional languages is a plus.
A degree in a STEM (Science Technology Engineering and Mathematics) subject.

Responsibilities

Full ownership for the successful delivery of every event within your area of responsibility.
Ensuring the operational team is effectively delivering and you are on target for the P&L of your business area, hitting key EBIT milestones through a combination of top-line growth and bottom-line savings.
Ensure all projects are executed on time, within budget, and to the highest quality standards.
Directly manage a team of Operations Engineers, assessing current operational models and changing them to improve delivery and efficiency.
Serve as the point of contact for clients and stakeholders, managing expectations and providing clear communication on project status, technical requirements, and operational logistics.
Develop and execute detailed logistics plans, including equipment transport, installation schedules, and staffing needs, to ensure smooth operations at diverse event locations.
Identify staffing needs both for fulltime and freelance employees and take ownership of finding and recruiting the staff required.
Implement rigorous quality control processes to ensure system functionality and performance, and ensure support is provided during events to quickly resolve any technical issues.
Ensure all operations comply with health and safety regulations, including risk assessments, equipment checks, and adherence to local and international standards.
Analyse operational performance and client feedback to identify areas for improvement, and develop and implement strategies to optimise processes and enhance service delivery.
Manage project budgets, track expenses, and provide regular financial reporting, working with procurement and finance teams to ensure cost-effective resource allocation.
Oversee the training and development of the technical team, ensuring they have the necessary skills and knowledge to deliver high-quality service.
Understand contractual obligations for each event and ensure that all aspects are met.
Ensure that all events are invoiced correctly and on time.
Be a part of the on-site teams delivering, building relationships, and improving understanding of the wider industry, using entrepreneurial and technical skills to identify complementary areas for growth.

Benefits

Learning and development tailored to your role.
Career path within a fast-growing start-up.
Opportunities for promotions and internal changes.
Challenged, valued, and respected environment.
Great compensation.
Competitive salary depending on experience and skillset ($75k-$90k).
Bonus scheme.
Flexible hours and choice of working remotely from anywhere in the world.
Ownership and autonomy of your work.
Opportunity to work in sport at an elite level and to travel to sporting events around the world.
Health benefits and 401k schemes.
Health and wellbeing stipend.