Operations Manager
About The Position
Oversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&W’s standards across the market’s portfolio. This role is responsible for participating in monthly calls to share best practices and produce leads for institutional clients in multiple markets. It also involves establishing and monitoring appropriate checks and balances to ensure a high level of quality in operations while ensuring that management teams understand and exceed Client’s goals/expectations for each property. The position requires understanding and observing compliance with management agreements, reviewing and approving expenditures that exceed the authority level established for project and property managers, and guaranteeing the timeliness and accuracy of financial and management reports, while confirming that expenditures comply with Client and C&W policies. The Operations Manager will assist property/account managers in maintaining relationships with the Client’s senior level decision makers and ensure compliance with the full utilization of C&W tools and resources. Verification of property procedures, including Operations Manual, Tenant Handbook, and Emergency Procedures, is also a key responsibility. The role provides training and professional development in conjunction with Asset Services policies, interfaces with accounting leaders and the Transitions & Quality Control leader for feedback on associate performance, and conducts periodic audits when necessary. Development of the most profitable and efficient personnel model to staff each asset, utilizing the K-1 Pricing Tool for all business opportunities, is expected. Participation in national asset services task forces and/or committees is also part of the role. The Operations Manager will assist the Asset Services leader in delivering financial results (P&L responsibility) and assist in preparing market-level Asset Services budgets, monthly variances, and forecasting. Finally, the role assists the city lead with hiring, supervising, training, reviewing, and overall performance management of asset services personnel.
Requirements
- Bachelor Degree in Business Administration or related discipline
- 8 -10 years of commercial property management and/or executive level sales management experience
- CPM and/or RPA comparable experience in a senior leadership role
- Extensive experience in analysing and negotiating commercial lease and/or contract language
- Proven experience in management/evaluation/development/motivation of subordinates
- Maintain real estate license per any statutory requirements
- Thorough understanding of financial reporting and variance analysis
Nice To Haves
- Active participation in CPM and RPA local and national chapters preferred
- Actively involved in the leadership level in charitable organization(s)
Responsibilities
- Participate in monthly calls to share best practices and produce leads for institutional clients in multiple markets
- Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed Client’s goals/expectations for each property
- Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager
- Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies
- Assist property/account manager in maintaining relationships with Client’s senior level decision makers
- Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Asset Services SharePoint site, Operations Manual, Engineering Disciplines, Yardi, SOC-1 prescribed accounting software, automated preventative maintenance software)
- Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures as updated to current industry, Client, and C&W standards
- Provide training and professional development in conjunction with Asset Services policies
- Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary
- Develop the most profitable and efficient personnel model to staff each asset. Utilize K-1 Pricing Tool for all business opportunities
- Participate in national asset services task forces and/or committees
- Assist the Asset Services leader in delivering financial results (P&L responsibility), as well as assist in preparing market level Asset Services budgets, monthly variances and forecasting
- Assist city lead with hiring, supervising, training, reviewing and overall performance management of asset services personnel
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
