Operations Manager

Peregrine Hospitality•Clearwater, FL

15d•Onsite

About The Position

The Operations Manager, Rooms Division will assist in managing the execution of all operations in the rooms area departments (e.g. Front Office and Housekeeping) and managing staff. This role strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. The Operations Manager monitors compliance with standards and procedures and leads specific teams while assisting with meeting or exceeding property goals.

Requirements

Understand the mission, vision, and goals of the resort.
Must possess excellent communication, follow-up, and organizational skills.
Sets high personal performance standards.
Must be proactive and have a creative, positive, and focused vision.
Maintaining confidentiality and sensitive information is a must.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Establish goals and objectives for the department.
Well organized, focused, and complete all work assigned.
Work cohesively with co-workers and all departments as part of a team.
Build morale and promote positive employee engagement.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally and electronically with guests, management, co-workers.
Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.

Responsibilities

Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
Work closely with the department managers to meet guest expectations and maximize revenues.
Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
Work closely with department managers to control labor and productivity.
Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
Supervise the staff and handle associate situations.
Process timecards and payroll as required.
Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
Perform all additional duties as assigned by management.