Operations Manager

Orange County Mosquito and Vector Control District•Garden Grove, CA

8d•Hybrid

About The Position

Welcome to Orange County Mosquito and Vector Control District’s application process! We are dedicated to serving, educating, and protecting Orange County against vectors and vector-borne illnesses in a positive, professional work environment. Are you a team player looking to join a team of proactive public health professionals? If so, APPLY for our Operations Manager position today! The Operations Manager is a management and At-Will Position. We have one position open and will hire based on the experience and qualifications of the candidate. The Orange County Mosquito and Vector Control District (the District) is an independent special district dedicated to protecting public health by controlling rats, flies, mosquitoes, Red Imported Fire Ants, and other vector related problems. The operation of the District is overseen by a District Manager and Board of Trustees comprised of 35 members, each appointed by their city of residence (34) with one member representing the County. The District has a full-time staff of 69 employees and a seasonal staff of approximately 70 employees that assist in the day-to-day operations.

Requirements

Resume and cover letter required.
Any combination of education and experience equivalent to five (5) years of progressively responsible vector control or public health field operations experience, including three (3) years of supervisory or lead responsibility, and a bachelor's degree in a related field may be considered qualifying.
Additional qualifying experience may substitute for the required education on a year-for-year basis.
Bachelor's degree from an accredited college or university in entomology, biology, environmental science, public administration, business administration, public health, or a related field.
Five (5) years of progressively responsible vector control or public health field operations experience, including three (3) years of supervisory or lead responsibility.
Possession of, or ability to obtain by time of appointment, a valid California driver’s license by time of appointment.
Certification in Public Health Vector Control Categories A-D, as required by the California Department of Public Health are a condition of continued employment.
Knowledge of principles and practices of public-sector operational management, including program planning, implementation, evaluation, and continuous improvement.
Knowledge of principles and practices of vector control operations, integrated vector management, vector borne disease response, and public health field operations.
Knowledge of principles and practices of organizational leadership, supervision, workforce planning, performance management, employee development, and progressive discipline.
Knowledge of principles and practices of operational planning, resource allocation, staffing, scheduling, deployment of personnel, and service delivery management.
Knowledge of public-sector budgeting, expenditure monitoring, procurement processes, and resource management practices.
Knowledge of principles and practices of contract monitoring, vendor relations, and administration of contracted services.
Knowledge of methods and techniques of operational analysis, performance measurement, strategic planning, and program evaluation.
Knowledge of principles and practices of emergency management, incident response, and coordination of public health emergency operations.
Knowledge of principles and practices of policy development, operational procedure development, and implementation of standard operating procedures.
Knowledge of applicable federal, state, and local laws, regulations, permits, and compliance requirements governing vector control operations, pesticide use, workplace safety, and environmental protection.
Knowledge of principles of organizational communication and techniques for preparing reports, recommendations, analyses, presentations, and correspondence.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of District and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions.
Knowledge of program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to plan, organize, manage, and evaluate multiple operational programs, activities, and staff to ensure effective service delivery and achievement of organizational objectives.
Ability to plan, organize, supervise, and evaluate the work of supervisory, professional, technical, and seasonal staff.
Ability to establish performance expectations.
Ability to provide coaching and feedback.
Ability to address performance and personnel issues appropriately.
Ability to exercise sound independent judgment and make complex operational decisions involving staffing, resource allocation, operational priorities, emergency response activities, and program implementation.
Ability to analyze complex operational issues, assess risks and impacts, identify practical solutions, and make timely decisions under changing conditions and operational constraints.
Ability to evaluate operational needs and allocate personnel, equipment, funding, and other resources effectively to meet service demands and organizational priorities.
Ability to develop, review, evaluate, and implement operational procedures, protocols, work standards, and standard operating procedures.
Ability to ensure consistent application of operational practices.
Ability to recommend improvements when warranted.
Ability to maintain effective working relationships with District staff, governmental agencies, partner organizations, contractors, vendors, and the public.
Ability to communicate effectively orally and in writing with individuals and groups having diverse interests and levels of technical understanding.
Ability to prepare, review, and present clear, accurate, and comprehensive reports, analyses, recommendations, correspondence, and presentations for management and other stakeholders.
Ability to learn, adapt to, and use computers, mobile devices, and software and applications utilized by the District.
Ability to direct and coordinate operational responses to public health emergencies, disease outbreaks, resource shortages, and other critical incidents.
Ability to represent the organization in meetings, working groups, interagency activities, and operational coordination efforts and provide technical and operational guidance as appropriate.
Ability to interpret and apply applicable laws, regulations, policies, procedures, permits, and operational requirements governing assigned programs and activities.
Ability to make effective oral presentations to Trustees, District management, other groups, and members of the public.
Ability to recommend policies and procedures and establish project objectives.
Ability to justify and defend programs, policies, and activities.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Ability to communicate clearly and concisely, both orally and in writing, using the structure and content of the English language, including the rules of composition, and grammar.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Nice To Haves

Certification in Public Health Vector Control Categories A-D, as required by the California Department of Public Health are a condition of continued employment.

Responsibilities

Under general direction, plans, organizes, manages, and evaluates District operations programs and field activities.
Supervises assigned operational staff and supervisors.
Allocates resources, coordinates staffing, and oversees day-to-day operational priorities.
Participates in budget development, program analysis, reporting, and procedure development.
Coordinates complex operational and public health response activities.
Ensures compliance with applicable regulations, policies, and District priorities.
Provides technical and operational recommendations to executive management.
Performs related duties as assigned.
Maintains effective relations with the Board of Trustees and District staff.
Conducts duties, responsibilities, tasks, and assignments with a constructive, cooperative, positive attitude and demeanor.
Supports the values of: openness and honesty, integrity and ethics, accountability, outstanding customer service, teamwork, excellence, and fiscal and environmental responsibility.
Directs day-to-day operations of multiple operational programs and field activities.
Establishes operational priorities.
Allocates personnel, equipment, and other resources.
Adjusts schedules, staffing assignments, and operational activities to address changing service demands and emergency situations.
Plans, organizes, directs, and evaluates the work of supervisory, professional, technical, and seasonal staff.
Participate in recruitment and selection activities.
Provides leadership, coaching, mentoring, and performance management.
Ensures staff are appropriately assigned and developed to meet operational objectives.
Plans, assigns, prioritizes schedules, and reviews work.
Coordinates staffing coverage, shift assignments, overtime, and leave.
Monitors attendance.
Conducts performance evaluations.
Provides coaching and feedback.
Resolves routine workplace conflicts.
Initiates corrective and progressive discipline as appropriate.
Prepares and maintains related documentation.
Manages employee relations matters in coordination with Human Resources, including performance management, investigations, corrective action, workforce planning, and organizational development initiatives.
Leads program planning and implementation consistent with District priorities and approved work plans.
Oversees existing programs and participates in refinement and development of new or emerging program activities as practices and trends evolve.
Develops, reviews, approves, and implements operational procedures, protocols, standards, workflows, and standard operating procedures.
Evaluates operational effectiveness.
Ensures supporting documentation is maintained.
Recommends modifications to improve efficiency, consistency, safety, service delivery, and regulatory compliance.
Conducts operational reviews and program analyses.
Evaluates service delivery, staffing utilization, resource effectiveness, and performance outcomes.
Develops recommendations regarding operational goals, priorities, performance measures, and service improvements.
Prepares management reports and recommendations.
Develop operational budget requests and support justifications.
Evaluates resource and funding needs.
Monitors expenditures.
Authorizes purchases within delegated authority.
Provides recommendations concerning operational capital and equipment investments.
Monitors contractor performance and vendor services.
Manage operational relationships with contractors, vendors, and service providers.
Evaluates operational needs and provides recommendations regarding contractual services, equipment, technology, and program resources.
Serves as the District's principal operational representative with governmental agencies, law enforcement, contractors, vendors, neighboring vector control agencies, and other stakeholders regarding operational activities, response coordination, regulatory matters, and technical issues.
Directs operational response activities involving vector borne disease incidents, elevated area responses, public health emergencies, and other critical operational events.
Coordinates staffing, equipment, treatment resources, and interagency communication to ensure timely and effective response.
Directs operational support activities involving facilities, fleet, equipment, and infrastructure necessary for effective service delivery.
Coordinates environmental management regulatory compliance activities as assigned, including permit-related requirements, coordination with partner agencies, and facilitation of remediation and/or mitigation actions when needed.
Maintains technical proficiency and awareness of emerging practices, technologies, and regulatory requirements relevant to the assigned program.
Applies updates to program operations as appropriate.
Coordinates and collaborates with other District departments (e.g., Scientific-Technical Services, Communications) to support training, data-driven recommendations, and response to media/public information needs.
Stays current on developments in new Federal, State, and local regulations, best practices, technology, and regulatory changes to maintain technical skill and expertise.
Provide assistance and information to the general public, other vector control agencies, and cities.
Observes and complies with all District and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.