Operations Manager

DMS Health Technologies•West Fargo, ND

12d•Onsite

About The Position

Lead People. Support Customers. Drive Operational Excellence. For 50 years, DMS Health Technologies has had the honor and privilege of delivering quality medical imaging care and service to our partners and their patients. Every day, we take that experience, expertise and direction that comes with 50 years to be leaders who deliver even greater quality imaging, care, and service. The Territory Manager serves as the primary operational leader for field-based mobile imaging technologists, technologist assistants, and route drivers. This position supports employees and customers by coordinating the activities of assigned mobile and fixed-site imaging routes, ensuring effective service delivery and operational efficiency. This is an office-based role located on-site at our West Fargo corporate headquarters, 728 East Beaton Drive, Suite 101.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, Radiologic Sciences, or a related field or equivalent work related experience.
Previous leadership, supervisory, or team coordination experience with the ability to effectively coach, mentor, and support geographically dispersed employees.
Exceptional time management, organizational, relationship management, critical thinking and verbal, written, and interpersonal communication skills.
PC proficiency using a variety of software packages and computer navigation.
Strong accuracy and detail orientation and the ability to work well independently with limited direct supervision.
Ability to analyze operational data and identify opportunities for improvement.

Nice To Haves

The ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing environment is a must!

Responsibilities

Directing, coordinating, assigning, scheduling, and reviewing the work of assigned staff to ensure quality customer service.
Ensuring staffing levels are maintained, approving time off, confirming routes have proper coverage, processing biweekly payroll and expense reporting.
Onboarding and training newly hired staff members.
Following established protocols and procedures required for a safe and compliant work environment.
Develops and manages relationships with customers.
Proactively identifies opportunities for improvement, addresses concerns, and implements solutions/changes to increase customer and employee satisfaction.
Analyzing the efficiency of operations and auditing quality improvement and patient care measures to ensure compliance.
Performs other duties as assigned.