Operations Manager

Ekimetrics • New York, NY

8d • $85,000 - $100,000 • Hybrid

About The Position

As an Operations Manager at Ekimetrics you will support the effective staffing of project teams by coordinating assignments, maintaining visibility into team capacity, and helping ensure work readiness across the organization. This role falls within Operations, with close collaboration with HR, Finance, and delivery teams. The specialist serves as a key connector between project teams, account managers, and leadership, ensuring that assignments are aligned with skills, availability, and business needs. The position helps balance workloads, monitor utilization trends, and support day-to-day communication to keep stakeholders informed and projects properly staffed.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Human Resources, Data Analytics or a related field.
• 4+ years of experience supporting staffing, scheduling, or resource coordination in a professional services or project-based environment.
• Familiarity with utilization tracking, capacity planning concepts, or project workflow processes.
• Advanced Excel skills and proficiency in project management software(s) (Napta a plus).
• Strong organizational skills, attention to detail, and the ability to communicate clearly with multiple stakeholders.

Responsibilities

• Coordinate assignment of professionals to project based on skills, availability, and priority needs.
• Maintain accurate, up-to-date employee profiles to support informed staffing decisions.
• Support weekly staffing cycles by preparing data, understanding demand, and identifying best-fit matches.
• Track project pipeline inputs to anticipate staffing needs and contribute to short and long-term planning.
• Create, document, and conduct trainings on operations processes.
• Monitor workload distribution and surface capacity risks or imbalances across teams.
• Maintain current views of utilization, availability, and upcoming work needs.
• Maintain forecasting views: planned revenue, planned production capacity, and operational risks
• Prepare basic reports/dashboards on utilization, capacity, and resource readiness for leadership review.
• Ensure data & tools accurately translate business reality.
• Ensure delivery teams are respecting the reporting processes and inputting the right information on the tools.
• Proactively flag discrepancies / points of attention.
• Partner with account and technical managers to confirm staffing decisions and resolve minor conflicts.
• Serve as point of contact for employees regarding assignments, workload considerations, and staffing clarity.
• Communicate staffing updates, risks, and changes to appropriate stakeholders.
• Collaborate with cross-functional teams to ensure smooth onboarding, transitions, and internal handoffs.

Benefits

• At Ekimetrics, final base salary is determined by a multitude of factors and vary from candidate to candidate. Determining factors for base compensation include, but are not limited to, professional background, years of experience, and skillset. A reasonable estimate of the base salary for our NYC office is $85,000 to $100,000. In addition to this base salary, we have a comprehensive benefits package, generous bonus package, and a dynamic promotions and salary structure.
• The Eki.Academy training catalog, which contains programs that will enhance your skills on our solutions and jobs, learning paths on our digital platform, as well as programs dedicated to our priority challenges, including awareness of environmental issues with the Climate School
• Dynamic environment with a strong culture and great offices
• Close-knit team with bi-monthly team events and more
• Client exposure up to the executive level
• Modern office just off Wall Street with best-in-class amenities
• An emphasis on work-life balance and 20 days of PTO with 11 annual holidays in a flexible hybrid work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees