Operations Manager

JLL•Boston, MA

7d•$95,000 - $110,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves Leading all maintenance operations for the airport's baggage handling system, ensuring maximum uptime, operational efficiency, and safety compliance. This critical leadership role requires overseeing preventative maintenance programs, emergency repairs, and system upgrades while managing a team of conveyor technicians and mechanics. You'll serve as the primary liaison coordinating maintenance activities with airport operations, airlines, and stakeholders, ensuring minimal disruption to baggage handling operations. By analyzing system performance metrics, implementing strategic improvements, and responding decisively to emergencies, you'll maintain the reliability of complex automated conveyor systems that are essential to airport operations. Your technical expertise and leadership will drive continuous improvement while ensuring compliance with all safety regulations and industry standards.

Requirements

High school diploma or equivalent with strong technical foundation in mechanical and electrical systems
Minimum 5 years of progressive experience in operations management, preferably in airport operations, material handling systems, or complex automated mechanical environments
Demonstrated experience managing maintenance teams and coordinating contractor activities with proven ability to lead diverse technical personnel effectively
Strong understanding of automated conveyor systems, programmable logic controllers (PLCs), motors, drive systems, and control systems with hands-on troubleshooting experience
Excellent problem-solving skills with ability to make quick, sound decisions during system failures and high-pressure emergency situations
Experience with Computerized Maintenance Management Systems (CMMS) for work order management, preventative maintenance scheduling, and performance tracking
Must be available for on-call rotations and emergency response to address system failures outside regular business hours
Airport security clearance (SIDA badge) will be required; must be able to pass background checks and maintain clearance
Physical requirements include walking extensively through airport facilities, standing for extended periods, and occasionally working in confined spaces or elevated platforms
Ability to lift up to 50 pounds and perform physical tasks associated with equipment inspection and emergency repairs
Valid driver's license may be required for movement between airport facilities
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate's or Bachelor's degree in engineering technology, industrial maintenance, mechanical engineering, or related technical field
7+ years of experience in baggage handling system operations, airport facilities management, or automated material handling environments
Project management experience with proven track record of leading system upgrades, capital improvement projects, or large-scale maintenance initiatives
Advanced knowledge of relevant safety regulations including OSHA standards, airport operational requirements, and industry best practices for conveyor system maintenance
Experience implementing reliability-centered maintenance (RCM) programs or total productive maintenance (TPM) methodologies that improve system uptime and reduce costs
Strong data analytics capabilities with ability to use maintenance metrics to drive continuous improvement, predict failures, and optimize maintenance strategies

Responsibilities

Directing and coordinating all maintenance activities for the baggage handling system, including scheduling and executing preventative maintenance, managing repair operations, and overseeing system upgrades to maintain optimal performance
Developing and implementing comprehensive maintenance schedules and standard operating procedures that minimize system downtime, maximize operational efficiency, and extend equipment lifecycle
Supervising, mentoring, and developing a team of conveyor technicians and mechanics, providing leadership that fosters technical excellence, safety awareness, and professional growth
Monitoring system performance metrics continuously, analyzing maintenance data to identify trends and areas for improvement, and preparing comprehensive reports for senior management
Coordinating closely with upper management, airport operations, airlines, and other stakeholders regarding planned maintenance activities, system outages, and operational impacts to ensure seamless communication
Ensuring strict compliance with safety regulations, industry standards, airport security requirements, and operational protocols while maintaining comprehensive documentation
Responding rapidly to system emergencies, implementing contingency plans when necessary, and making quick, effective decisions during system failures to restore operations promptly
Managing contractor relationships and overseeing external maintenance work to ensure quality standards are met and contractual obligations are fulfilled