Operations Manager

Holladay Ventures • Nashville, TN

1d

About The Position

Holladay Ventures is seeking a versatile, proactive Operations Manager whose primary focus is serving as the operational point of contact for the Affordable Development Mastery (ADM) coaching program — handling member questions, enrollment, scheduling, and billing — alongside supporting Traditional Operations and Resident Services. This role absorbs the day-to-day operations work currently managed by company leadership, freeing leadership to focus purely on company-wide strategy and execution. The Operations Manager translates company vision into actionable plans, keeps departments aligned, and ensures the day-to-day machinery of the business runs smoothly. Holladay Ventures is an award-winning real estate development company specializing in workforce, affordable, and mixed-income housing that improves residents’ lives and the environment. ADM (Affordable Development Mastery) is Holladay Ventures’ 12-month mentorship and mastermind program for real estate investors becoming affordable housing developers, run alongside the core real estate business — and a pipeline for potential deal partnerships with Holladay Ventures.

Requirements

• Bachelor’s degree or equivalent work experience
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Proficiency in Ai and ability to learn new software

Nice To Haves

• Self-starter who is extremely detail-oriented and organized
• Able to manage multiple priorities and stay timely under pressure
• Comfortable working independently and collaboratively in a small-team environment
• Strong leadership instincts and ability to inspire team members
• Technologically savvy
• Positive, flexible demeanor; thrives in a fast-paced, entrepreneurial environment
• Innovative in solving unique operational problems

Responsibilities

• Serve as the primary point of contact for ADM member questions — answer foundational questions on affordable housing development process, terminology, and program structure; escalate deal-specific or advanced questions to the coaching team
• Manage the ADM inbox, enrollment, scheduling, and billing/invoicing for the program
• Point members to the correct ADM resources, recordings, and frameworks
• Flag recurring questions, confusion points, or community risks to leadership
• Coordinate with coaching staff to ensure a smooth client experience (this role manages ADM's business/operations side and day-to-day community moderation , but not coaching delivery)
• Hiring and onboarding new ADM staff and ADM members
• Serve as liaison between departments, and between the Integrator/leadership team and employees, on company goals, policies, and initiatives
• Assist with day-to-day HR administration: liaise with the HR consulting agency on job descriptions, maintain the Employee Handbook, and manage onboarding/offboarding
• Organize training sessions, build onboarding programs, and encourage continuous learning across the team
• Support company culture: coordinate office events, off-sites, all-hands, employee appreciation, and team outings
• Support the Accounting Manager on AP/AR and budgeting
• Keep legal entities in good standing (annual reports, franchise & excise taxes, etc.)
• Support technology needs across the organization as they arise
• Partner with the Director of Ops for resident empowerment programs across the property portfolio — community engagement, resident retention, and satisfaction/complaint resolution
• Serve as the primary point of oversight for the third-party property management company’s resident services function
• Develop a resident feedback loop and share information with leadership to help shape future design and programming

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level