Operations Manager
HYATT PLACE - NASHVILLE/GREEN HILLS•Nashville, TN
•Onsite
About The Position
The Hotel Operations Manager supports the General Manager in leading day-to-day hotel operations while delivering excellent guest service, developing associates, maintaining brand standards, and driving financial performance. This full-time, salaried leadership role oversees key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.
Requirements
- 3+ years of hotel industry experience
- 3+ years supervising at least 10 associates
- Hyatt, Hilton or Marriott experience preferred
- High school diploma or equivalent; bachelor’s degree preferred
- Strong leadership, communication, financial analysis, problem-solving, and organizational skills
- Proficiency in Microsoft Office
Responsibilities
- Lead, coach, train, and develop hotel associates
- Ensure exceptional guest service and resolve concerns promptly
- Oversee hiring, onboarding, training, scheduling, and payroll
- Support the GM with budgets, expenses, financial objectives, and cost controls
- Maintain company, brand, safety, cleanliness, and operational standards
- Inspect guestrooms, public areas, and hotel grounds
- Coordinate communication across departments
- Oversee inventory, ordering, equipment maintenance, and administrative processes
Benefits
- quarterly bonus program
- insurance
- paid time off (PTO and holidays)
- 401k with Employer Match
- Option to be paid daily with DailyPay
- competitive wages
- hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
