Operations Manager

NatureBridge•Sausalito, CA

14d•$0 - $28•Onsite

About The Position

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them. As the Operations Manager, you will be the primary steward of program logistics and information, and ensure smooth program operation. You will be responsible for all pre-trip communications with our customers, primarily school groups. You will accurately and efficiently manage pre-trip paperwork collection, communicate program logistics, and coordinate with other campus departments including Education, Sales, Facilities, and Food Service to ensure a seamless customer experience.

Requirements

Relevant administrative, operations, or educational experience.
Organized and able to balance competing logistics between programs while maintaining attention to detail
Written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups
Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests.
Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders
Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general.
Demonstrated office experience, ability to manage and communicate information quickly and accurately
Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs). Internet and e-mail experience required

Responsibilities

Communicate regularly with teachers, school administrators, and trip coordinators to determine logistics and to set expectations for learning and overall outcomes for our Environmental Science programs.
Conduct weekly informational phone calls with Group Coordinators, tracks and sends multiple emails to over 200 school groups a year, and train new Group Coordinators on how to prepare their chaperones for a NatureBridge experience.
Address risk management concerns with clients/vendors and coordinate necessary modifications.
Manage online registration, Salesforce portals, and the Program Information drive.
Lead innovation and maintenance of our Customer Relationship Management (CRM) tools.
Provide the Operations Team with administrative support, onboarding / offboarding personnel, and maintaining current operations manuals.
Ensure smooth program implementation by refining, developing, communicating, and supporting logistics systems.
Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers.
Participate in weekly cross departmental meetings and monthly meetings with National and other campus Operations teams.
Perform all other duties as assigned.
Provide support to the Education team, including collaborating with Education Managers on weekly meetings, annual hiring processes and staff training.
Performs duties of the Evening Team members when needed.
Assist other departments as needed (kitchen, education programs, facilities, national office, or help with special events, etc.).