Operations Manager Multishift

Lowes•Groveport, OH

4d•Onsite

About The Position

The Operations Manager is responsible for ensuring all associates understand and use safe work practices, completing safety observations, determining workload based on corporate directives, monitoring inventory movements, and evaluating staffing needs to meet daily demand. This role involves reassigning associates to different positions based on available resources and skill sets to ensure shift work is completed within established times. The Operations Manager collaborates with Operations Supervisors to set associates up for success, aiming to achieve or exceed key performance indicators, safety, performance, and budget targets. They manage inbound truck schedules, receive and review information regarding incoming trains, and schedule the day accordingly, alerting the Operations Coach. This position expedites the receiving, picking, and shipping of priority products and resolves warehouse management system issues and inventory discrepancies. Effective communication with associates and Performance Instructors regarding business objectives and current issues is crucial. The Operations Manager works with Operations Supervisors to foster an environment of engagement and inclusion, identifies and assists in implementing process improvements, and may travel to other facilities to assist when needed. Additionally, this role assists associates with HR-related issues, participates in the hiring process, sets goals, communicates clear expectations, provides feedback, monitors and manages associate performance, provides resources and support, assists supervisors with management-level issue resolution, and offers coaching and developmental opportunities to prepare associates for upward promotion.

Requirements

High school diploma or equivalent
2 to 5 years of experience in distribution center/warehouse operations or related area with increasing responsibilities
Leadership experience with direct report responsibility, including experience in mentoring and coaching others
Proven record of complying with safety requirements

Nice To Haves

Bachelor's degree in supply chain management, transportation, industrial engineering, business, or related field.
Experience leading others through change
Experience managing resources, time, and budgets
Experience using troubleshooting processes to resolve problems
Experience taking a lead role in corporate-led initiative or leadership experience in another Lowe's supply chain network facility
Experience building a culture of safety among subordinates and peers

Responsibilities

Ensures all Associates understand and use safe work practices
Completes safety observations of facility
Determines the workload (production volume) for the day sent by corporate; monitors inventory movements in the facility frequently throughout the day
Evaluates staffing needs to meet daily demand; reassigns Associates to new position according to available resources and skill sets to accomplish shift work within established times
Works with Operations Supervisors to set associates up for success; achieves or exceed key performance indicators, safety, performance and budget targets
Receives and reviews inbound truck schedule; receives and reviews email from receiving train companies (e.g., pioneer rails) regarding incoming trains; schedules day accordingly and alerts Operations Coach
Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.), Emergency Orders (EME), or Special-Order Sales (S.O.S.)))
Resolves simple and complex warehouse management system issues as they occur
Resolves inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
Communicates effectively with associates and Performance Instructors regarding business objectives or current issues
Works through the Operations Supervisors to build a work environment of engagement and inclusion
Identifies and assists in implementing process improvements or new processes launched from corporate
Travels to other facilities to assist when needed
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Participates in the process of hiring talented individuals for the team
Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
Provides resources and support to associates as needed
Assists Supervisors with any issues that may arise that need the resolution of management
Provides coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
Helps associates on the team transition through change