Operations Manager (CO)

Sun Hill Properties Inc.•Colorado Springs, CO

3d•Onsite

About The Position

The Operations Manager is responsible for overseeing and ensuring the smooth daily operations of the hotel. This role requires leadership, strategic thinking, and hands-on management to maintain operational excellence, guest satisfaction, and adherence to brand standards. This role works closely with all departments and steps in to cover shifts as needed to ensure seamless hotel functioning.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred; equivalent work experience considered
Minimum of 2-5 years of progressive hotel operations or hospitality management experience
Prior experience supervising multiple departments, preferably within a Marriott brand or similar hotel environment
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced hospitality environment
Solid understanding of hotel operations, budgeting, and labor management
Effective verbal and written communication skills
High level of organization, attention to detail, and follow-through
Flexibility to work varied shifts and cover operational needs as required
Must be able to bend, crouch, kneel, and twist in the work area.
The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods.
Must be able to maneuver around property.
Must be able to sit for prolonged periods of time.
Must be able to operate a computer, telephone, and copier.
Must have manual dexterity to operate all office equipment.

Responsibilities

Oversee daily hotel operations, including front desk, housekeeping, maintenance, food & beverage, and guest services
Ensure compliance with Marriott brand standards, local regulations, and safety policies
Monitor operational budgets, control costs, and identify opportunities for efficiency improvements
Implement and maintain standard operating procedures across all departments
Maintain exceptional guest satisfaction scores through proactive problem-solving and team leadership
Respond to guest concerns, feedback, and complaints in a timely and professional manner
Conduct regular inspections of rooms, public areas, and facilities to ensure high-quality standards
Lead, train, and motivate departmental managers and staff to achieve operational goals
Conduct performance evaluations and provide coaching to develop employee skills and growth
Promote a culture of teamwork, accountability, and employee engagement
Serve as a hands-on manager by covering shifts when necessary, including evenings, weekends, and holidays
Provide operational support during high-volume periods and special events
Oversee scheduling, payroll, and labor management for all departments
Maintain accurate operational records and reports, including occupancy, revenue, and maintenance logs
Collaborate with upper management to develop strategies for revenue growth and guest retention
Perform other duties as assigned by management