Operations Manager - Saginaw

MOBILE MEDICAL RESPONSE INC•Saginaw, MI

8d•Onsite

About The Position

The Operations Manager role is responsible for overseeing key functions within the organization, including Education, Quality Assurance, Marketing & Branding, and Employee Engagement. This position requires a proactive approach to implementing the company culture, fostering high accountability and employee engagement. The manager will be responsible for coaching and mentoring future leaders, making sound decisions, and executing duties efficiently. Collaboration, innovation, and problem-solving are essential, as is maintaining positive relationships with customers, patients, and community leaders. The role also involves playing an active part in financial performance, setting targets, monitoring performance against budgets, and addressing shortfalls. Additionally, the Operations Manager will suggest organizational strategies to position the company as a provider and employer of choice, working with the Medical Director, leadership, and staff to ensure operational quality and outstanding educational experiences, while meeting established performance goals.

Requirements

Currently licensed in the State of Michigan as an EMT or Paramedic (minimum)
Must have 3-5 years of supervisory experience.
Must be available for recall 24 hours a day for emergency situations
Respond to mass casualty/disaster/large scale events impacting the division; support other divisions as required
Flexibility in work schedule to meet demands of the company
Possess FEMA NIMS IC-100.b, 200.b, 700 & 800.b upon hire
Possess and maintain a valid Michigan driver license and maintain an acceptable driving record as defined by MMR’s insurance carrier
Ability to drive in accordance with MMR standards.
Pass all driver examinations, both written and road tests
Knowledge of clinical skills in basic and advanced life support
Ability to exercise authority with logic and consistency
Ability to objectively and accurately evaluate performance of subordinates
Knowledge of rules, regulations and laws pertaining to EMS and ambulance operations
Ability to delegate effectively
Ability to communicate effectively both verbally and in writing, in the English language
Ability to remain calm under pressure
Ability to gain respect from others
Ability to minimize stress while on duty by identifying problems before they occur and effectively deal with stressful situations that occur
Knowledge of business, management and fiscal skills.
Demonstrate ability to implement these skills
Advanced computer skills to include Microsoft Word, Excel and Powerpoint.
Proficiency with EPCR software.
Know the key concepts and variables that define the ambulance industry (critical issues, economic vulnerabilities, measurements, information sources, etc.)
Must be at least 18 years old

Nice To Haves

IC Preferred.
CCT Preferred.
Preferred Bachelor’s Degree in business, EMS, or related field.
Obtain NIMS ISC 300 and 400 within one year

Responsibilities

Proactively implement the MMR culture, which includes high accountability and high employee engagement, demonstrated in all actions and interactions throughout the organization.
Connect and engage with employees, building relationships with deep trust and respect.
Coach and mentor future leaders.
Recognize leaders within the organization and develop them for team building, succession planning, and engagement.
Use good judgment and have sound decision making abilities.
Execute duties and responsibilities in an efficient, complete and thorough manner.
Follow up and follow through.
Demonstrate respect for each team member and holding team functionality as a high priority.
Commit to the team.
Overcome challenges with innovation and creativity.
Foster growth and change with a proactive, can-do approach.
Approach all decisions with excellence, professionalism, and competence as well as behavioral maturity, personal discipline, and proactive self-care.
Maintain positive relationships with customers and patients at the highest level of customer service.
Cultivate, nurture, and build relations with community leaders.
Maintain the understanding that how people view MMR in the market is a direct reflection on this position.
Play an active role in creating financial targets for the market/department and monitors actual performance against targets on a regular basis.
Meet or exceed budget targets.
Proactively address shortfalls with timely, creative solutions.
Determine departmental needs with innovative strategies while using good judgment and integrity in all circumstances.
Suggest the organizational strategies related primarily to the provider of choice and the employer of choice.
Work with the Medical Director, leadership, and staff to ensure quality of operations and outstanding educational experiences.
Meet established outcomes and performance goals.
Create, measure, and monitor operational performance standards.
Ensure the high performance and efficiency of the division at all times.