Operations Manager

City of New York • New York, NY

6d • $60,000 - $70,000

About The Position

Under the supervision of the Chief Operating Officer, the Operations Manager will support agencywide operational coordination, workflow management, project tracking, and executive follow-through across the Mayor’s Office of Criminal Justice. The Operations Manager will serve as a key support role within the Operations portfolio, helping translate executive priorities into clear action steps, timelines, communications, and deliverables. This position will support the Chief Operating Officer in maintaining visibility across operational workstreams and ensuring that assignments, decisions, and follow-up items move forward efficiently. The ideal candidate is highly organized, detail-oriented, responsive, and able to work across multiple teams in a fast-paced environment with shifting priorities.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Nice To Haves

• Highly organized
• Detail-oriented
• Responsive
• Able to work across multiple teams in a fast-paced environment with shifting priorities

Responsibilities

• Support the Chief Operating Officer in managing agencywide operational priorities, assignments, deadlines, and follow-up items
• Prepare updates, summaries, and briefing materials for the Chief Operating Officer and agency leadership
• Coordinate across internal teams to support timely completion of assigned tasks and operational priorities
• Assist in monitoring compliance with internal procedures, deadlines, and documentation requirements
• Serve as backup to the Operations Director by monitoring open action items, following up with responsible parties, and helping ensure continuity of work
• Support Operations Director follow-up related to facilities, fleet, mailroom, records retention, travel coordination, and other agency operational areas
• Support development and maintenance of standard operating procedures, internal guidance, workflow documents, and process maps
• Support calendar coordination, executive task management, and administrative follow-up for the Chief Operating Officer’s operational portfolio
• Ensure that action items from meetings are documented, assigned, tracked, and followed through to completion
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level