Operations Manager, MultiPro Property Solutions

MultiPro Property Solutions • San Jose, CA

70d • Onsite

About The Position

As the Operations Manager, you will oversee the day-to-day operations of the branch, ensuring the smooth execution of make-ready, add-on, and renovation services for our multi-family clients. You will be responsible for managing staff and contractors, ensuring safety standards, maintaining quality, and ensuring client satisfaction. You’ll play a key role in enhancing operational efficiency, driving revenue, and meeting profitability targets. Working closely with Operations team members and other key stakeholders, you will foster client relationships and support the growth and success of the branch.

Requirements

• Minimum of 7 years of proven success in an operations management role, with experience in multi-family property services, light construction, or renovation projects.
• Strong customer service skills, with the ability to develop and maintain relationships with key clients and stakeholders.
• Demonstrated ability to recruit, train, and motivate teams, with a proven track record in leading teams to meet operational and financial objectives.
• Ability to analyze financial data, set targets, and drive profitability through effective management of resources.
• Experience with proposal building and driving new business opportunities.
• Excellent organizational skills with the ability to manage multiple projects and competing deadlines.
• Proficiency in Microsoft Office Suite, Salesforce and ability to learn new technology platforms quickly.
• AA degree required, Bachelor’s degree preferred.
• Valid Driver’s License: Required, with frequent travel within your market.
• Ability to lift 50 lbs., walk properties (including stairs), and work in varying weather conditions.

Nice To Haves

• Bilingual: English/Spanish strongly preferred.

Responsibilities

• Manage Branch Operations: Lead and oversee daily operations, ensuring the efficient execution of projects and high client satisfaction. Handle coordinating schedules for branch staff and contractors.
• Drive Client Satisfaction: Build and maintain strong relationships with new and existing clients, ensuring their needs are met, and concerns are promptly addressed. Conduct site visits to ensure service compliance and quality.
• Enhance Operational Efficiency: Analyze and improve business processes, optimize workflows, and drive continuous improvements to increase operational capacity.
• Lead a High-Performing Team: Recruit, select, and manage branch staff and independent contractors. Provide training, coaching, and performance feedback to maximize productivity.
• Ensure Safety Standards: Oversee safety protocols and procedures, ensuring a safe work environment for all staff and contractors.
• Collaborate Across Departments: Work closely with the Branch Manager, Field Service Managers, and other teams to align operational strategies and achieve branch goals.
• Manage Business Development: Support proposal building and sales efforts, driving revenue growth and expanding service offerings with both new and existing clients.
• Represent MultiPro: Act as a key representative in client meetings, industry events, and trade shows to strengthen the brand and support business growth.

Benefits

• Medical, dental, and vision coverage for you and your family
• HSA with employer contributions
• Flexible Spending Accounts
• 401k with company match
• Life and disability insurance
• AD&D
• Business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way
• 10 company-paid holidays
• Tuition reimbursement up to $5,250 per year
• Access to our online education center
• Referral bonuses
• Pet insurance
• Associate assistance programs
• Discount programs
• Rewards, recognition
• Free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree