Operations Manager, Special Projects

Applecart•New York, NY

18h•$150,000 - $175,000•Hybrid

About The Position

Applecart is hiring an Operations Manager, Strategic Projects to support high-profile, high-priority strategic projects during a period of rapid growth. The role works across business operations, sales enablement, finance, client services, media, and creative teams to help the company scale. It reports directly to the VP of Operations. This is a hybrid position, working from home on Mondays and Fridays and from Applecart’s New York City office Tuesday through Thursday.

Requirements

At least 5 years of work experience, including 2–3 years at a top-tier management consulting firm or investment bank and 1–3 years of additional experience, such as an investing role or an operating role at a high-growth company.
Self-starter who thrives in a fast-paced work environment and takes initiative to identify opportunities for improvement and drive change.
Demonstrated ability to independently form hypotheses and implement solutions, with ownership of outcomes.
Outstanding organizational and analytical ability.
Exceptional verbal and written communication skills.
Experience managing cross-functional teams across multiple high-stakes projects simultaneously while maintaining confidence.
Strong intellectual curiosity, judgment, and personal integrity.

Responsibilities

Drive end-to-end execution of high-stakes cross-functional projects, including ideation, scoping, resourcing, executive alignment, project management, hands-on execution, and change management.
Lead implementation of new processes and track their adoption after handover to support long-term retention and operational alignment.
Act as a liaison between leadership and stakeholders during project execution to resolve blockers and streamline communications.
Develop models and memos to inform Co-CEOs and senior executives in scenario planning and operational decision-making.
Drive the creation and strategic rationale of critical communications, ensuring consistent messaging across internal communications and external client collateral.
Contribute to long-term strategy, track current performance against future-state objectives, identify gaps, and create strategic project roadmaps to address them.
Design and build company-wide systems to surface key financial and operational performance metrics and improve cross-department execution and decision-making.