Operations Manager

Loomis•Northwood, OH

1d•Onsite

About The Position

The Operations Manager is responsible for the comprehensive oversight and coordination of all operational aspects, including personnel management, route, dispatch, vault, and terminal operations. This role involves recruiting, training, and developing operations staff and supervisors, ensuring the timely maintenance of vehicles and equipment, and controlling operational costs. A key focus is on maintaining the safety and security of employees, vehicles, facilities, and cargo through training, monitoring, and enforcement of policies. The manager will also handle accident investigations, foster strong customer service capabilities, manage employee schedules and vacation, and engage in both short and long-range operational planning. Additional responsibilities include delivering specialized training to armed driver/guards, overseeing ATM security, establishing relationships with law enforcement agencies, and ensuring compliance with DOT, OSHA, and EPA regulations.

Requirements

Logistics or transportation experience required.
Basic knowledge of Transit Vault, coin vault and CMS.

Nice To Haves

3-5 Years of Leadership Experience a plus.
College Education or Military experience is Preferred.
1-2 Years of Safety and Security Experience a plus.

Responsibilities

Recruiting, interviewing, testing, selecting, and training of operations personnel.
Training, development, and performance evaluation of operations supervisors.
Oversight and coordination of route, dispatch, vault, and terminal operations through respective managers/supervisors.
Oversight and coordination of maintenance of vehicles, forklifts, and other equipment. See that preventive maintenance and repairs are performed in a timely manner.
Controlling the costs of operations.
Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.
Investigating accidents and processing required paperwork.
Developing and maintaining customer service capabilities among all operations staff.
Responding to customer inquiries and/or complaints.
Control overtime hours, monitor employee vacation schedules and maintain effectiveness and efficiency of route, terminal, and vault operations.
Short and long-range operational planning to meet branch goals.
Delivers employee training to licensed armed driver/guards and terminal employees who operate or support armored transportation routes.
Oversee the highly sensitive environment relating to ATM machines and the security required for all safety aspects.
Establishes and maintains cooperative relationships with local, state, and federal law enforcement agencies throughout the area and surrounding cities.
Maintains company compliance with regulatory statutes involving DOT, OSHA, and EPA.
Should have basic knowledge of Transit Vault, coin vault and CMS.