Operations Manager
About The Position
Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better. We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.
Requirements
- 3+ years of experience leading multiple departments with a proven track record of rolling up your sleeves to drive productivity, efficiency, and process improvement.
- 3+ years of experience with a demonstrable history of building teams, measurably increasing employee engagement, and successfully promoting/growing leaders from within.
- 3+ years of experience working closely with cross-functional teams across Purchasing, Production, Quality Assurance, and Human Resources.
- A strong desire to deeply learn technical and operational processes from the ground up.
Nice To Haves
- Lean Manufacturing and/or Six Sigma experience is a strong plus.
Responsibilities
- Lead, inspire, and unite the Order Picking, Cleaning Facility, and Sanitation teams.
- Spend dedicated time on the floor to gain a deep, foundational understanding of our unique processes, helping to troubleshoot bottlenecks alongside your team.
- Actively mentor Supervisors and Lead Hands, mapping out clear career paths to grow them into future operational leaders.
- Drive tailored initiatives and workplace strategies to continuously improve employee engagement scores, team morale, and retention.
- Set clear roles, expectations, performance standards, and foster a healthy culture of mutual accountability.
- Own production budgets and KPI performance, connecting floor-level data with high-level strategy.
- Set ambitious annual targets and drive year-over-year operational improvements.
- Oversee labour scheduling, material flow, line optimization, and proactive contingency planning.
- Ensure full compliance with food safety, GMPs, SOPs, and regulatory requirements.
- Lead incident investigations and implement robust corrective actions.
- Maintain high standards of cleanliness, workplace organization, and total audit readiness.
Benefits
- Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days.
- Exclusive food perks that let you experience our amazing products.
- A culture that celebrates innovation, encourages professional development, and supports work-life balance.
- The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
