E2026-15 Operations Manager

Maltby Centre • Kingston, ON

2d • CA$102,810 - CA$116,169 • Hybrid

About The Position

Reporting to the Associate Director of Client-Funded Programs & Services, the Operations Manager oversees the operational, financial, and service delivery performance of a portfolio of autism programs. This role ensures efficient, high-quality, and compliant service delivery aligned with organizational priorities and funding requirements (e.g., Ontario Autism Program). As a key member of the management team, the Operations Manager drives business planning, budget oversight, performance monitoring, and continuous improvement while leading a multidisciplinary team.

Requirements

• Bachelor’s degree in business administration, Commerce, Human Resources, Health Administration, or a related field (master’s degree or MBA considered an asset).
• Minimum 2 years of leadership experience in supervision/program management.
• Experience within autism services, developmental services, healthcare, or human services is strongly preferred.
• Familiarity with the Ontario Autism Program (OAP) and/or publicly funded service environments is an asset.
• Equivalent combinations of education and experience will be considered.
• Additional education in management or administration of human services, an asset.
• Equivalent combination of education and experience may be considered.
• Experience within a unionized environment and the private sector, an asset
• Current certification in First Aid and Cardiopulmonary Resuscitation (FA/CPR), Non-violent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST) and Workplace Hazardous Materials Information Systems (WHMIS), an asset
• French Language proficiency, written and verbal, an asset

Nice To Haves

• Master's degree or MBA
• Additional education in management or administration of human services
• Experience within a unionized environment and the private sector
• Current certification in First Aid and Cardiopulmonary Resuscitation (FA/CPR), Non-violent Crisis Intervention (NVCI), Applied Suicide Intervention Skills Training (ASIST) and Workplace Hazardous Materials Information Systems (WHMIS)
• French Language proficiency, written and verbal

Responsibilities

• Lead day-to-day operations of autism programs to ensure efficient, consistent service delivery.
• Translate strategic priorities into operational plans, goals, and measurable outcomes.
• Oversee intake, scheduling, and service capacity to maximize access.
• Monitor program performance and implement improvements based on data and KPIs.
• Develop and manage program budgets aligned with funding and organizational goals.
• Analyze financial and operational data to support decision-making and sustainability.
• Optimize staffing, resources, and service demand within funding constraints.
• Ensure services meet regulatory, professional, and evidence-based standards.
• Partner with clinical leaders to maintain service quality and outcomes.
• Oversee documentation, reporting, and compliance with Ministry and organizational requirements.
• Support program evaluation and continuous quality improvement.
• Lead, coach, and develop a high-performing team.
• Oversee recruitment, workforce planning, and performance management.
• Foster employee engagement, retention, and a culture of inclusion and learning.
• Manage employee relations in alignment with HR policies and collective agreements.
• Contribute to strategic planning and organizational initiatives.
• Collaborate with internal teams and community partners to support integrated services.
• Represent the organization in committees, partnerships, and community initiatives.
• Ensure compliance with policies, legislation, and health & safety standards.
• Support risk management, accreditation, and performance measurement processes.
• Build partnerships that strengthen service delivery and community impact.
• Travel to various program and partner locations as required.

Benefits

• Located in beautiful Kingston, Ontario
• Hybrid work environment
• HOOPP Pension Plan
• Paid Vacation, personal and sick time
• Maternity top up benefits
• 100% company paid medical benefits including extended health care, dental, vision, and STD
• Company paid life insurance policy (3x your salary)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager