Operations Manager

Triple Shift Entertainment•Madison, WI

5d•Onsite

About The Position

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

Requirements

High school diploma or GED.
Experience in the hospitality or customer service sector.
Excellence in management, organizational, and planning skills.
The ability to anticipate problems and make contingency plans.
Great interpersonal and communication skills and a positive attitude.
Flexibility and approachability.
Proven experience as a manager or other relevant role.

Responsibilities

Maintain and oversee all aspects of day-to-day operations.
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Help administer systems to reduce loss, maintain inventory control, or increase safety.
Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
Monitor and supervise the timely arrival of scheduled employees.
Ensuring that the work environment is safe, secure, and healthy.
Ensure great customer service at all levels.
Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
Pass on information from upper management to employees and vice versa.
Train and onboard new hires to make sure they understand their roles.
Other duties as assigned.