Operations Manager
About The Position
Sunstate Equipment Co. is seeking an Operations Manager where safety and people are core values. We care about our people and it shows! This role offers a typical schedule of Monday – Friday, 55-60 hours per week, with weekly pay. Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis. The Operations Manager will review daily, weekly, and monthly reports with the Branch Manager to monitor branch performance and take corrective action with any deficiencies, which includes developing action plans. This role also involves monitoring fleet performance, preparing equipment requisitions, conducting monthly safety meetings, and participating in the training and development of the workforce. The Operations Manager will provide coaching, guidance, and conduct employee job performance reviews, developing action plans for their continual training and development. Additionally, this role promotes a teamwork-oriented environment to provide exceptional customer service, empowers employees to make sound decisions, and assists in maintaining company standards for the facility, equipment, and delivery fleet. Communication with sales on leads and customer feedback is crucial to ensure exceptional customer service is delivered. The company fosters a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated.
Requirements
- Strong leadership experience 3+ years required
- Advanced communication skills, both verbally and written, in English.
- Advanced customer relations and problem-solving skills.
- Intermediate typing and computer skills – specifically with Microsoft Office
- Collaboratively work with branch employees and management to achieve business sales and efficiency goals.
Nice To Haves
- Construction/Construction Rental experience a plus
- Previous sales experience preferred
- Bilingual a plus
Responsibilities
- Review daily, weekly and monthly reports with Branch Manager to monitor branch performance and take corrective action with any deficiencies which includes developing action plans
- Monitor fleet performance and prepare equipment requisitions for additional equipment.
- Conduct monthly Safety Meeting, while maintaining safety culture
- Participate in training development of a dedicated work force while seeking to provide opportunities for career growth for each individual.
- Provide immediate coaching and guidance as it relates to their performance
- Participate in employee job performance reviews and develop action plans for their continual training and development
- Promote a teamwork-oriented environment to provide exceptional customer service
- Develop and empower all employees to make sound decisions
- Assist in maintaining company standards with the facility, equipment and delivery fleet. This includes cleanliness, organization and appearance of personal workspaces
- Communicate with sales on leads and customer feedback to ensure that exceptional customer service is delivered.
- Participate in monitoring and use of training assessment tools to ensure exceptional customer service skills of inside salespeople
Benefits
- Company truck, cell phone, and laptop provided
- Annual Bonus
- 401K Matching
- Amazing Benefits package
- Work boot allowance
- Rent ANY of our equipment for FREE
- Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
- Baby Bonding
- My Holiday vacation time
- Discounts on everything from movie tickets to cell phone bills
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
