Operations Manager

WM • Indian Trail, NC

3d • Hybrid

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The Operations Manager will establish and maintain positive relationships with all front-line employees, spending the majority of their day in the field with them. This role supports front-line drivers as the first level of management, overseeing a team of 15-20 drivers and dedicating 80% of their time to field work with the team. The role begins between 2-5 AM.

Requirements

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Driver's License
• Valid Driver's License Upon Hire

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations
• Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documents and maintains records required by regulatory agencies such as the Department of Transportation
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree