Operations Manager

Mosquito Authority SW Lousiana•Lake Charles, LA

26d•$20 - $25•Onsite

About The Position

Mosquito Authority of Southwest Louisiana is a local family-owned and operated franchise serving the Lake Charles area and surrounding communities since 2011. We provide professional mosquito, tick, and outdoor pest control services. We are a growing team that values hard work, accountability, safety, and excellent customer service. This is a full-time position based in our Lake Charles, Louisiana territory. The typical schedule is Monday through Friday with occasional Saturdays as needed, requiring flexible work hours from day to day.

Requirements

Minimum of two (2) years of supervisory or managerial experience in a service company
Valid U.S. driver’s license and a clean driving record
High school diploma or equivalent required
Ability to work in heat and other outdoor elements
Physically fit
Able to carry up to 60 pounds.

Nice To Haves

Pest or mosquito control experience not required but preferred
Louisiana pesticide applicator license (not required)
Strong attention to detail
Strong problem-solving skills using logical and analytical thinking
Strong leadership and communication skills
Mechanical aptitude and comfort troubleshooting equipment
Reliable, organized, and safety-minded

Responsibilities

Continuously communicate with administrative staff and owners all concerns of daily operations
Conduct morning crew meetings
Assign vehicles and equipment to Technicians
Monitor technician start times, address tardiness or absences, and coordinate with Dispatch
Handle immediate vehicle or equipment issues for Technicians in the field
Ensure trucks and equipment are kept clean, organized, and ready for service
Maintain the shop and outdoor property in clean, orderly condition
Train, coach, and counsel Technicians, and when needed recommend disciplinary actions to Upper Management
Provide new-hire shop orientation and full-day training for new Technicians
Perform daily/weekly technician audits
Review audit results privately with each technician and coach on efficiency
Support hiring and firing decisions for Technicians (in coordination with ownership)
Coordinate repairs and maintenance for vehicles, equipment, and the shop
Set up new trucks (tools, chemicals, tank, pump, GPS, wrap, etc.)
Perform weekly inventory and maintain shop supplies
Ensure vehicles have current insurance cards, registrations, license plates, and inspection stickers
Enforce internal, local, state, and federal regulatory compliance
Troubleshoot and assist with Misting Systems (MS) and LIV system installs, maintenance, and repairs
Assess difficult or unusual properties and make customer visits when needed (service issues, damage claims, etc.)
Support new-customer acquisition and participate in trade shows or promotional events as needed
Other tasks as needed/required by Upper Management/Owners