Operations Manager

Arbor Lodging•Wallingford, CT

20d•Onsite

About The Position

The Operations Manager works with the General Manager to oversee day-to-day operations in the hotel. They supervise every aspect of the hotel to ensure smooth operations and maximum profit. The Operations Manager focuses on guest and associate satisfaction, expense control, and product quality.

Requirements

Minimum 3 to 4 years work experience in a hotel.
Excellent communication skills.
Motivated and professional in appearance and presentation.
Ability to lift up to 40 lbs. with or without reasonable accommodation.

Nice To Haves

Management experience is preferred but not required.
Excellent revenue management skills; experience with budgets.
P&L's and forecasting is preferred, but not required.
Works with colleagues to share skills, knowledge, resources, and networks.
Highly focused.

Responsibilities

Responsible for developing and maintaining practices and procedures to ensure accurate and timely financial statements.
Fully responsible for aspects of all departments within the hotel.
Supports and works with all department heads of hotel.
Ensures the premises are in operative condition as per category of the unit to receive & serve the guests.
Conducts regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback/RSTS feedback and action taken for service recovery, and any staff issues.
Ensures SOP implementation in all departments and checks the same during routine operational checks.
Consultant/GRM guidance to be taken wherever required.
Monitors the requests of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers etc).
Randomly inspects stores to check the stock in hand (quality, par stock levels, expiry, etc.).
Inspects all departments with their respective Managers for SOP implementation, cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
Assesses and reviews customer satisfaction and service recovery process.
Identifies staff learning needs and assists with development.
Monitors and maintains operations & overhead cost in order to maintain maximum revenue for the organization.
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time.
The scope of the job may change as necessitated by business demands.