Operations Manager

ALLIES OF SKIN • Los Angeles, CA

17d • $90,000 - $120,000 • Hybrid

About The Position

The Operations Manager serves as the operational liaison between the brand and its external Third-Party Logistics (3PL) warehousing partners. The role ensures seamless, high-accuracy, and compliant warehouse operations (inbound and outbound) across D2C e-commerce and B2B retail channels. The Operations Manager plays a critical role in maintaining service levels, resolving issues, supporting continuous improvement initiatives, and providing operational visibility to leadership.

Requirements

• 5–7 years of experience in operations, fulfillment, warehousing, or logistics; experience working with 3PLs.
• Beauty, CPG, ecommerce, or omnichannel fulfillment experience.
• Bachelor’s degree or equivalent practical experience.
• Clear, professional communication skills with comfort working across internal teams and external partners.
• Strong Excel skills; experience with ERP and WMS (Microsoft Business Central experience is a plus).
• Ability to perform essential duties, with or without reasonable accommodation.
• Ability to operate independently in a fast‑paced, ambiguous environment.
• Strong self‑management, prioritization, and ownership of outcomes.
• Proactive problem‑solving and clear, consistent communication.

Nice To Haves

• Microsoft Business Central experience is a plus

Responsibilities

• Manage day-to-day operations across domestic and international 3PL warehouses to ensure compliance with SLAs, SOPs, quality standards, and safety requirements.
• Lead regular operational check-ins with 3PLs and support QBR preparation and follow-ups.
• Track 3PL performance metrics (shipping timelines, picking accuracy, order backlogs) and escalate risks as needed.
• Develop continuous improvement initiatives related to receiving, picking, packing, kitting, and returns.
• Oversee daily order flow for D2C and B2B channels to ensure orders are released, processed, and shipped on time.
• Resolve discrepancies, chargebacks, shortages, and routing issues for B2B shipments; ensure compliance with retailer requirements.
• Collaborate closely with Customer Service and Sales teams on order priorities, exceptions, and escalations.
• Provide regular order fulfillment status updates (open orders, shipped MTD, backlog risks).
• Support month-end close activities related to sales order postings and fulfillment reporting.
• Manage inbound and outbound shipments, inter-warehouse transfers, and B2B customer shipments.
• Support documentation and compliance requirements for international imports and exports.
• Work with freight forwarding partners to track shipments and resolve transit issues.
• Execute and support operational workflows in ERP, WMS, and order management systems.
• Assist with system enhancements, testing, and process documentation (SOPs, work instructions).
• Maintain accurate operational trackers, reports, and documentation to support visibility and decision-making.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Flexible work environment offering hybrid options, generous paid time off, paid holidays, and a paid day off to celebrate your birthday
• 401(k) plan with company match
• Exclusive product perks for Allies employees
• A collaborative, innovative, and inclusive company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree