Operations Manager - Day shift

Ingram Content Group•Fort Wayne, IN

12d•Onsite

About The Position

Ingram Content Group (ICG) is hiring an Operations Manager to support our Distribution team in Fort Wayne, IN. An Operations Manager manages the day-to-day operation of a specific group of departments within the Distribution Center, as well as ensure service levels, performance levels, quality and human resources are meeting daily business requirements. Want to join a key team that helps the world read? The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Requirements

HS Diploma or GED
3 years experience in a high volume distribution center supervising at least 25 or more employees
2 years experience working with a Warehouse Management System
6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Responsibilities

Manages and operates a group of departments within budgeted payroll guidelines.
Coaches, counsels and develops a group of operations supervisors.
Controls and manages costs for all assigned departments.
Analyzes staffing needs and delegates work based on volume requirements in assigned departments.
Meets established turnover objectives.
Ensures customer services levels and CPU goals are met.
Manages progressive counseling process and ensures all associates in assigned departments are treated equally.
Establishes back-up strategies in by cross-training, analyzing volume projections and problem solving.