Operations manager

Genesis Health Clubs•Evansville, IN

18d•$36,000 - $50,000•Onsite

About The Position

Genesis Health Clubs is looking for a motivated, organized, and people-focused Operations Manager to become a key member of our club leadership team. This is an opportunity for someone who enjoys leading people, solving problems, building relationships, and taking ownership of daily club operations. You'll lead our Front Desk team, support member services, coordinate club activities, and work directly with the Club Manager to deliver an exceptional experience for our members. We're looking for a self-starter who sees what needs to be done and takes action—someone who can develop a great team, hold people accountable, and create an environment where members feel welcomed and valued.

Requirements

2+ years of experience in hospitality, fitness, sales, customer service, or a related field
Natural leadership ability and a desire to develop and motivate others
Strong customer-service and relationship-building skills
Highly organized with excellent follow-through
Ability to resolve problems and member concerns professionally
Strong communication, conflict-resolution, and time-management skills
Comfortable using Excel, Word, Outlook, and other business software
Passion for health, fitness, and creating an exceptional member experience
Ability to thrive in a fast-paced environment and take ownership without needing constant direction
CPR and First Aid certification

Responsibilities

Recruit, hire, onboard, train, schedule, and develop the Front Desk team
Maintain appropriate Front Desk coverage while effectively managing departmental payroll
Coach employees and provide consistent performance feedback
Lead Front Desk meetings and maintain strong communication across the team
Ensure the Front Desk and lobby consistently meet Genesis service and presentation standards
Support member account needs, including membership changes, freezes, cancellations, and account follow-up
Proactively resolve member questions and concerns
Oversee cash-handling procedures, deposits, and Front Desk reporting
Monitor staffing hours and payroll to operate the department efficiently
Help plan, promote, and execute club socials and member events
Work closely with the Club Manager and department leaders to achieve club goals
Step in and support Front Desk operations when additional coverage is necessary
Help create a positive, accountable, high-energy culture throughout the club