Operations Manager

PNC Bank•Denver, CO

10h•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager, within PNC's Centralized Funding organization, you will be based in Denver, CO. Core hours for this role are Monday – Friday, 10:00 am EST – 6:00 pm EST. The Operations Manager is responsible for leading the day to day operations of the Centralized Loan Funding function, ensuring the timely and accurate initiation and release of loan disbursements for newly closed and modified commercial loans housed on ACBS, including wires, DDA deposits, and cashier’s checks. This role oversees end to end funding workflows across both Funding and Funding Quality Control (QC) teams, validating that executed loan documents align with approved credit terms and minimum documentation requirements prior to funding. The Operations Manager ensures adherence to service level agreements, internal controls, and risk standards, including the 90 minute funding SLA, while balancing funding volume, complexity, and risk mitigation expectations. This position provides daily leadership and decision making support to analysts and work leads, including the approval or escalation of complex, high dollar, or exception based funding requests, and is responsible for reviewing, approving, and managing funding exceptions in accordance with Centralized Funding procedures. The role requires active oversight of funding activity across multiple systems and tools, including ACBS, FAB, CapitalStream, PINACLE, PSUI (PME), IMT, OSA, and related intake or exception platforms. The Operations Manager partners closely with internal stakeholders such as Relationship Managers, Closers, Loan Administrators, Credit Services, Treasury Management, and Line of Business teams to resolve funding issues, mitigate delays, and maintain a strong client and partner experience. In addition, the Operations Manager identifies, analyzes, and remediates operational risk, funding errors, near misses, and process breakdowns through root cause analysis and corrective action planning. The role tracks, analyzes, and reports key operational metrics—including volume, turnaround time, error trends, exception drivers, and quality results—to inform leadership decisions and support continuous improvement initiatives. The Operations Manager ensures team compliance with regulatory, legal, and policy requirements, including segregation of duties, approval thresholds, and documentation retention standards. The role also supports process, system, and policy changes by reviewing procedural updates, participating in UAT or implementation efforts, and reinforcing new processes, tools, and controls across the Centralized Funding organization. The ideal candidate brings demonstrated experience in commercial loan operations, loan funding, booking, closing, or servicing, preferably within a centralized or shared services model supporting high volume or time sensitive funding environments. This includes hands on familiarity with commercial lending documentation, exception based processing, complex or large dollar fundings, escalation driven decision making, and operational risk management. Strong leadership, risk assessment, communication, and cross functional partnership skills are essential, along with prior people leadership or functional oversight experience, exposure to audit or regulatory facing activities, and a proven ability to contribute to process improvement, standardization, and automation initiatives within commercial lending operations. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions, which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Demonstrated experience in commercial loan operations, loan funding, booking, closing, or servicing, preferably within a centralized or shared services model supporting high volume or time sensitive funding environments.
Hands on familiarity with commercial lending documentation, exception based processing, complex or large dollar fundings, escalation driven decision making, and operational risk management.
Strong leadership, risk assessment, communication, and cross functional partnership skills are essential.
Prior people leadership or functional oversight experience.
Exposure to audit or regulatory facing activities.
Proven ability to contribute to process improvement, standardization, and automation initiatives within commercial lending operations.
Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity.

Responsibilities

Executes operating plan and communicates strategic direction to operations team.
Responsible for one or more functions across one or more sites.
Manages supervisors and/or individual contributors.
Manages and is responsible for achieving desired business results.
Acts as a point of escalation and resolves exceptions.
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
Partners internally to resolve escalations and provide guidance.
Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
Develops and/or approves standard operating procedures as appropriate.
Recommends policy improvements.
Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
Manages and is accountable for risk mitigation and business resiliency activities.
Verifies completeness and accuracy of procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service