Operations Manager

Peaden Air Conditioning Plumbing and Electrical•Pensacola, FL

28d•Onsite

About The Position

Join an Award-Winning Team At Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building exceptional teams and developing strong leaders. For decades, we've proudly served homeowners across the Florida Panhandle and Lower Alabama. We've been recognized as a Best Place to Work and a Best of Bay winner because we invest in our employees, promote from within, and give our leaders the tools, training, and support needed to build high-performing teams. We're looking for an experienced Operations Manager who knows how to lead people, manage performance, develop talent, and turn operational goals into measurable results. If you're a results-driven leader with experience in HVAC, plumbing, electrical, or residential home services and you're ready to take the next step toward General Manager leadership, we'd love to meet you.

Requirements

Prior management or operational leadership experience required.
Proven ability to manage KPIs, revenue goals, and business performance.
Experience leading and developing frontline or field-based teams.
Strong coaching skills with the ability to recognize performance gaps and create clear improvement plans.
Confident communicator who is comfortable leading meetings, conducting training, and having difficult performance conversations.
Strong organizational, planning, and problem-solving skills.
Ability to balance employee development, customer experience, and business results.
Results-driven leadership style with a strong commitment to accountability.
Valid driver's license with an acceptable driving record.
Ability to successfully complete required pre-employment screening.

Nice To Haves

Experience in HVAC, Plumbing, Electrical, Residential Services, or Home Services strongly preferred.
Experience with ServiceTitan or similar field service management software preferred.

Responsibilities

Lead and develop technicians, installers, and frontline leaders.
Drive department performance across revenue, average ticket, conversion rate, technician efficiency, call quality, and other key performance indicators.
Establish clear goals and ensure team members understand their individual performance expectations.
Review KPIs regularly and develop action plans to address performance gaps.
Coach employees through ride-alongs, one-on-one meetings, call reviews, and ongoing performance conversations.
Lead structured team meetings, training sessions, and performance reviews.
Develop and execute training focused on technical performance, customer service, communication, and sales effectiveness.
Partner closely with dispatch to improve technician utilization, job assignment, capacity, and overall operational efficiency.
Identify operational challenges and implement solutions that improve productivity, profitability, and customer experience.
Hold team members accountable while maintaining a positive, professional, and performance-driven culture.
Recruit, develop, and retain high-performing team members.
Maintain consistent communication between field teams, leadership, and supporting departments.
Ensure company policies, safety expectations, and operational standards are consistently followed.
Use company technology and reporting tools to monitor performance and make data-driven decisions.