Operations Manager

Executive Aviation•Victoria, BC

2d•Onsite

About The Position

Executive Aviation is looking for an Operations Manager to join their team at the Victoria Airport (YYJ). This role is for individuals who enjoy people management, promoting team member growth, thrive in a fast-paced, goal-oriented environment, are safety conscious, and enjoy working with and meeting deadlines. The Operations Manager will be the accountable leader for all daily operational activities, both above and below the wing. Reporting to the Station Manager, the Ops Manager will have a strong focus on safety and security. Performance will be measured by operational KPIs, efficient facility utilization, customer and guest satisfaction, and front-line engagement. The Operations Manager is responsible for implementing processes and procedures for effective guest and aircraft handling and performance during regular and irregular operations. They will also be responsible for identifying areas for process improvements between Customer Service and Ground Operations departments.

Requirements

A minimum of 3 years airport operations leadership experience is required
Minimum of 3 years of Customer Service experience
Proven track record leading a team to meet operational and performance targets
Track record of developing and leading effective teams
Possess strong business acumen in order to deliver departmental plans including budget
Excellent ability to multitask & handle changing priorities
Available on an on call as need basis to participate in the coordination and management of elevated IROPS and systemic issues
Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook
Ability to obtain and maintain RAIC

Nice To Haves

A minimum of 2 years’ experience in a high-volume airport operation with a significant level of internal and external dependencies and relationships is preferred
Familiarity in all aspects of airport operations including Customer Service and Ground Operations and airport wide flight management processes

Responsibilities

Manage Customer and Partner relationships and ensure compliance in accordance with all local agreements – maintaining monthly meetings with equivalent managers
Manage local relationships with airport authorities, regulatory agencies and corporate resources related to day of operational activity
Responsible for implementing processes and providing pro-active plans to ensure team compliance to Executive Aviation, Airline, Airport and Transport Canada standards
Identify opportunities within the Airport community & facility that will enhance service and improve operations
Forecast, monitor and review key performance indicators
Accountable for meeting base performance targets aligned through Executive Aviation or Airline commitment to Safely Perform On-time
Responsible for maintaining all performance related safety, security and operational KPI’s
Ensure that gate allocations are optimized for safe, on-time performance
Monitor iFIDS information, ensuring displays are accurate throughout the terminal
Assist check-in teams through queue management, induction belt support mitigation and passenger de-escalation mitigation
Accountable for implementation of all above and below the wing processes and changes including the maintenance of contingency plans for regular and degraded modes of operations
Identify areas for process improvements and work with local leadership to implement solutions
Execute the base Emergency Response program and emergency procedures including evacuation plans and incident preparedness
Manage changing priorities (IROPS), and effectively oversee the management of emerging operational issues. Communicate with, and mobilize the team for response following the approved IROP plan
Responsible to make recommendations on manpower levels recognizing seasonality, load factors, flight schedule weather, etc. balancing the need of the operations with corporate priorities such as cost containment and guest experience.
Day-of team engagement; overseeing the planning and execution of operations.
Represent Executive Aviation and provide leadership to the airport community through active participation in airport committees relating to operations safety and management
Manage Customer Service and Ramp Coordinators, through continuous development, as the accountable leaders for all day-of operational activities and decisions
Work with Trainers by supporting effective on-boarding and ongoing development of our frontline employees
Maintain excellent employee relations in line with Executive Aviation HR Department objectives