OPERATIONS MANAGER

Aurora Parts•Union City, GA

18d•Onsite

About The Position

The Operations Manager will collaborate with warehouse supervisors to solve immediate day-to-day operational issues. This role involves monitoring, reporting, and driving key service level metrics for fulfillment to ensure an excellent customer experience. The manager will create and implement operational strategy and innovation to drive business goals for revenue, operational performance, and profitability. This position requires managing multiple priorities in a fast-paced environment with effective communication and thorough follow-through. The role also involves establishing sound process improvement initiatives to drive year-over-year improvement and streamline operations. Key responsibilities include managing the flow of material for all products from receipt to shipment, ensuring safety and compliance for the facility, and managing day-to-day operations in the absence of the Assistant General Manager. Project management and maintaining facility cleanliness and organization are also crucial. The Operations Manager will strategize process improvements, manage hiring and training of employees, and oversee quality assurance programs. This role supports regional PDC's as required.

Requirements

High School diploma or equivalent required
Warehouse and/or manufacturing leadership experience is required
Supervisory experience is required
Strong data collection and analysis skills are required including capabilities using MS Excel, Word, PowerPoint and Outlook.
Attention to detail and task completion skills.
Excellent writing and verbal communication skills, including experience with developing meeting content and presenting information to a group of people.
Familiarity with warehouse associate management including scheduling, payroll time and attendance, and vacation approvals, etc.

Nice To Haves

Bachelor’s Degree preferred.
Familiarity with tractor trailer/heavy duty equipment industry preferred.

Responsibilities

Collaborate with warehouse supervisors to solve immediate day-to-day operational issues.
Monitor, report, and drive key service level metrics for fulfillment to ensure that we are providing an excellent customer experience and delivering on our promise.
Create and implement operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
Manage processes to ensure flow of material of all products from receipt to shipment to the customer. Will work closely with Transportation, Sales, Customer Service, and regional PDC staff.
Manage safety and compliance for the facility.
Manage day-to-day operations in the absence of the Assistant General Manager.
Manage projects as assigned and ensure project boards are maintained.
Maintain cleanliness and organization of the facility.
Hire and train employees and manage quality assurance programs.
Strategize process improvements to ensure everyone completes their tasks on schedule.
Engage in long-term planning to create initiatives that further the company’s overall goals.
Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.
Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
Identify potential problems and points of friction and work to find solutions to maximize efficiency and revenue.
Identify opportunities to expand or shift course to take advantage of changes in the market.
Perform other duties as assigned by management.
Support regional PDC’s as required.
Manage operational processes throughout the PDC, including receiving discrepancies, claim resolution, and cycle counting & inventory management.
Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
Develop and implement process improvements utilizing lean concepts and thinking.