Manager, Operations

OOCL USA Inc•Salt Lake City, UT

8h•Onsite

About The Position

OOCL is one of the world's largest integrated international container transportation, logistics, and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. Our Operations Support Center is looking for an Operations Manager. The Operation Support Center provides consistent support to the North America Group (US, Canada, Mexico) operations across various aspects, including but not limited to Rail Service Monitoring, Rail Billing Service, Job Order review and invoice. Rail Service Monitoring involves tracking and tracing containers moved by rail to ensure that they meet certain Service Level Agreements (SLAs). We utilize technology to identify problem containers and work with railroads to address these issues. We record every incident with a shortfall in our system - North America Network Command Control Center (N2C3).

Requirements

5 years container shipping industry-related experience
Minimum of 3 years management/supervisory experience
Must reside in Salt Lake City or South Jordan, UT general area

Nice To Haves

Microsoft Office Suite experience
Familiar with various railroad web applications
Troubleshooting problems and analytical skills
Capable of managing multiple tasks simultaneously

Responsibilities

Oversee reporting for distressed intermodal cargo and ensure clear communication across the organization such that our teams may either query cargo dispositions at the shipment level or at a more macro level depending on functional responsibility.
Coordinate actionable plans related to intermodal dwell for all stakeholders (internal and external) and measure the results.
Establish and communicate clear KPI's and guidelines related to rail billing and dwelling intermodal cargo at the facility level across North America.
Provide direction, coaching and guidance to help Costa Rica off-site support staff achieve performance goals and career development on N2C3 function (Network Control and rail billing).