Operations Manager

eMaids • Brooklyn, NY

1d • $85,000 - $100,000

About The Position

Operations Manager – Lead, Drive Growth & Make an Impact
Growing National Service Business
$100,000 + Performance Bonuses + IRA Match
Are you a strong leader who thrives in a fast-paced environment and knows how to drive performance, build teams, and elevate customer experience? We’re looking for a Operations Manager who can lead office operations, support HR functions, and help drive revenue growth. This is not an assistant role — this is a leadership role.
ONLY THE BEST eMaids only hires the best. If you are looking for a great career in the cleaning industry and have cleaning experience combined with a great working attitude, eMaids may be the place for you. Remember we don’t hire every applicant. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to eMaids Corporate.

Requirements

• Experienced office or operations leader with team management background
• Strong communicator and decisive problem solver
• Organized, tech-savy, and KPI-driven
• Experience in a service-based business preferred

Nice To Haves

• Experience in a service-based business preferred

Responsibilities

• Team Leadership Recruit, train, and coach office and sales staff
• Set performance goals and hold the team accountable
• Conduct reviews and build a high-performance culture
• Sales & Growth Drive recurring revenue and corporate accounts
• Track KPIs and improve conversion rates
• Align marketing and sales efforts
• Operations & Customer Experience Ensure smooth execution between sales and operations
• Resolve escalated client issues professionally
• Improve systems, workflows, and retention
• HR Support Support hiring, onboarding, and performance tracking
• Handle employee matters with professionalism and discretion
• Escalate complex HR matters to senior leadership

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Paid time off
• IRA with company match
• Colonial Benefits (like Aflac)
• Real opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees