Operations Manager

WM•Cranston, RI

18d•Onsite

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The position involves establishing and maintaining positive relationships with all front-line employees, with the majority of the day spent in the field with these employees. The Operations Manager ensures new frontline employees have the necessary tools, instruction, and feedback for successful daily duties, and meets with them daily to ensure consistent communication and support during onboarding. The role includes providing timely and consistent touchpoints with frontline employees, regularly reviewing best practices to enhance daily performance, and focusing on understanding and progress of frontline employee career goals. It also involves identifying and addressing improvement opportunities, collaborating with frontline employees for continued success, and actively practicing and seeking feedback on coaching conversations. Leading by example to ensure safety practices are paramount and teaching an understanding of the WM Way are key aspects. The role also conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining, and documents/maintains records required by regulatory agencies like the Department of Transportation. Daily reviews and audits of route operations documentation (e.g., DVIRs, driver time and attendance, open tickets) are required, with follow-up as appropriate. Additionally, the role involves visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Requirements

Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age and Legally eligible to work in the country where the position is located.
Driver's License Valid Driver's License Upon Hire

Nice To Haves

Successful completion of the WM Operations Manager Trainee program

Responsibilities

Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
Establish and maintain positive relationships with all front-line employees.
Spends the majority of the day in the field with frontline employees.
Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties.
Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance.
Focus on understanding and progress of frontline employee career goals.
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.