Operations Manager

UFC Gym•Hilo, HI

About The Position

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily functions, maintaining brand standards, and driving operational revenue. You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy environment for our members.

Requirements

Previous management experience required
Highly organized with strong oral, written, and presentation communication skills.
A proactive leader willing to take responsibility and solve problems regardless of the situation.
Comfortable supervising point-of-sales (POS) operations and managing detailed administrative files.

Nice To Haves

Background in the Health & Fitness or Hospitality industry is highly preferred.

Responsibilities

Take ownership of hitting monthly Operations Revenue goals through efficient management and point-of-sale oversight.
Manage supply ordering, receiving, and inventory reporting to ensure the club is always fully stocked and operational.
Maintain an efficient "back office" by filing accurate daily and weekly revenue and inventory reports.
Hire, train, and develop a high-performing operations team focused on friendliness and punctuality.
Ensure the team consistently executes the basics, including strict adherence to dress code and club cleanliness.
Instill a sense of common responsibility across all club functions to improve both the member and team member experience.
Act as a champion for member retention by advocating for the best possible operational processes and in-club experiences.
Supervise the general maintenance and organizational flow of the club to ensure a premium "Big Gym" feel.