Operations Manager

Riverstone Logistics•Lancaster, TX

26d

About The Position

The Operations Manager supports the General Manager with supervision of a client-based operation by successfully facilitating the client relationship at the local level. This position assists in maximizing labor efficiency while minimizing overhead and operational expenses. The Operations Manager also conducts operational analyses, audits current procedures to monitor and improve the efficiency of operations. The Operations Manager will spend most of his/her time in the office or warehouse maximizing the performance of the site.

Requirements

High School Diploma/GED or equivalent required (Bachelors Degree preferred)
3-5 years of warehouse, distribution, and/or supply chain operations preferred, with at least 1 year of supervisory experience strongly preferred
Exposure to Lean principles, systems, and tools (where applicable)
Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Responsibilities

Supporting the General Manager in the meeting and exceeding client service goals
Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
Oversee operations and ensure objectives are being met
Act as a Locations point of contact in absence of General Manager
Ensure the implementation and maintenance of Lean warehouse principles (when applicable)
Enforce company compliance standards across the entire operation
Maintain a professional appearance always, while setting an example for employees alike
Ensure the planning and scheduling of third-party transportation services are executed in a timely manner (when applicable)
Manage and perform activities related to dispatching, routing, and tracking transportation
Support an environment that fosters open and positive team communication
Build a strong rapport with our service providers and clients
Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
Enforce location safety management plans
Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)
Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
Perform other duties as assigned