Operations Manager

JLL•Detroit, MI

25d•Onsite

About The Position

The Operations Manager is responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of JLL. This is a 2nd shift position and is 100% onsite.

Requirements

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
People Manager of hourly technicians.
Time approval.
Ability to create Performance Reviews/performance management of team, Goal Setting and Team OCP initiatives.
Strong Communication & Administrative Skills.
Able to problem solve and partner with JLL resources to support the team.
Ability to effectively use computers and computer programs (including use of Microsoft Office Suite).
Skill in use of the internet to navigate to and use web based applications.
Ability to use handheld electronic devices (PDA, Blackberry, cell phone, etc.).
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to bend, sit, knell, squat, stand, reach and lay as required to access equipment components for extended periods of time.

Nice To Haves

3 Years Trade or 3 Years Engineering encouraged.

Responsibilities

Provides daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.
Develop and maintain positive client relationship.
Conflict resolution and solution analysis.
Provides contract compliance management and quality control.
Responsible for JLL Engineering compliance program.
Preparation of detailed budgets for Facility Manager as requested.
Preparation of regular and ad-hoc reports.