Operations Manager

Dexterra•Edmonton, AB

2d•Hybrid

About The Position

The Operations Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The OM leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability. Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes. Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Requirements

Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
Post-secondary education in business, hospitality, or a related discipline preferred.
WHMIS and other relevant safety certifications (or willingness to obtain).
Valid driver’s license and ability to travel as required.
Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
Strong client service focus with excellent interpersonal and communication skills.
Financial management skills, including budgeting, forecasting, and cost control.
Proficient in Microsoft Office Suite and operational management tools.
Strong understanding of Health & Safety compliance.
Ability to work independently with minimal direct supervision during remote shifts
Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff

Responsibilities

Process Design & System Implementation
Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
People: Leadership development plans in place; turnover below target; 100% training compliance
Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%
HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA
Performance Management & Continuous Improvement
Standardize SOPs, reporting tools, and service models across sites
Lead change management initiatives to improve service delivery and efficiency
Build and deploy operational systems aligned to corporate/client standards
HSEQ Leadership
Monitor KPIs and coach site leaders to meet targets
Launch improvement projects with clear metrics and timelines
Analyze site-level data to identify trends and opportunities
Financial & Client Stewardship
Lead emergency preparedness planning and training
Review audit results; direct corrective actions and recognition programs
Implement regional HSEQ programs; ensure compliance and readiness
Workforce Planning & Leadership Development
Serve as escalation point for client issues; maintain strong relationships
Approve major purchases, contracts, and staffing plans
Manage regional budgets and P&L performance
Accountable for a 100% completion of scheduled internal and client audits.