Operations Manager

U.S. Bank • Saint Paul, MN

2d • Hybrid

About The Position

This Operations Manager will lead the Transfers and Bond of Indemnity team within Global Corporate Trust Paying & Transfer Agent Operations. The team processes physical and electronic transfers of securities ownership and supports requests involving lost securities, including bond of indemnity documentation and replacement or payment processing. The Operations Manager coordinates daily work, manages approximately eight specialists and team leads across St. Paul, Minnesota, and Cincinnati, Ohio, and ensures processing is completed accurately and on time. The role works with internal business partners, Legal, Risk, Compliance, product teams, clients, bondholders, and external parties as needed.

Requirements

• Bachelor’s degree, or equivalent work experience.
• Typically five or more years of relevant operations experience.

Nice To Haves

• People management skills and the ability to coach, develop, and support employees.
• Knowledge of operational functions, systems, policies, and procedures for the assigned area.
• Experience in corporate trust, transfer agent operations, securities processing, or another regulated financial-services environment.
• Knowledge of securities transfers, ownership recordkeeping, physical presentments, lost-security processing, or Bond of Indemnity requirements.
• Ability to review transaction documents, governing agreements, and client instructions and apply established requirements.
• Good organizational, managerial, problem-solving, and customer-relations skills.
• Effective written and verbal communication skills.
• Ability to manage multiple operational priorities and deadlines.
• Ability to collaborate with internal business partners, operations teams, Legal, Risk, Compliance, clients, bondholders, and external parties.
• Understanding of applicable laws, regulations, operational risk, and internal controls.
• Ability to identify and support practical process and system improvements.

Responsibilities

• Lead, coach, and develop specialists and team leads while managing day-to-day personnel matters and hiring decisions.
• Monitor work volumes, assign and balance workloads, and develop employee skills and cross-training to maintain appropriate coverage.
• Oversee physical and electronic transfers, including review of transfer documentation, governing agreements, ownership records, and transaction requirements.
• Oversee Bond of Indemnity requests involving lost, stolen, or destroyed securities, including required documentation, approvals, reporting, replacement, or payment activities.
• Ensure work is completed accurately and timely in accordance with procedures, service levels, client commitments, and applicable transfer agent requirements.
• Monitor inventory, aging, quality, productivity, and control results and address processing issues or escalations.
• Coordinate with internal and external partners to resolve transfer, lost-security, documentation, and client-service issues.
• Administer corporate policies and procedures and support compliance with applicable laws, regulations, and control requirements.
• Participate in reviews of operational systems, procedures, training materials, and process improvements affecting the team.
• Support audits, regulatory reviews, business continuity activities, and corrective actions within the assigned function.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level