Operations Manager

Christeyns North America•Greenville, NC

15d•Onsite

About The Position

The Operations Manager will lead the daily execution of manufacturing, warehouse, shipping, and receiving operations, ensuring safe, efficient, and on-time production and order fulfillment. This role involves providing leadership, coaching, and performance management for operational personnel, fostering a culture of accountability, teamwork, and continuous improvement. The Operations Manager will partner with the Production Scheduler to execute the production schedule, evaluate daily performance, and adjust resources to maximize productivity while maintaining safety, quality, and customer service objectives. Key responsibilities include monitoring and improving performance indicators, collaborating with the Plant Engineer on maintenance and improvements, ensuring compliance with regulations, maintaining accurate documentation, and managing personnel administration for direct reports. The role also requires flexibility, prompt communication of issues, active participation in improvement discussions, adherence to safety protocols, and maintaining an organized work environment.

Requirements

Bachelor's degree in Engineering, Operations Management, Manufacturing, Supply Chain, or a related field (or equivalent experience).
Five or more years of progressive leadership experience in manufacturing, warehousing, logistics, or chemical/process operations.
Demonstrated experience leading production teams and driving continuous improvement initiatives.
Working knowledge of ERP systems, Microsoft Office, and project/workflow management software.
Strong leadership, communication, organizational, analytical, and problem-solving skills with the ability to lead cross-functional operations in a fast-paced manufacturing environment.

Responsibilities

Lead the daily execution of manufacturing, warehouse, shipping, and receiving operations, ensuring safe, efficient, and on-time production and order fulfillment.
Provide leadership, coaching, and performance management for production, warehouse, shipping, and receiving personnel while fostering a culture of accountability, teamwork, and continuous improvement.
Partner with the Production Scheduler to execute the production schedule while providing operational feedback related to labor availability, equipment capacity, inventory constraints, quality requirements, and manufacturing efficiencies.
Evaluate daily production performance and adjust staffing, workflow, equipment utilization, and material movement to maximize productivity while maintaining safety, quality, and customer service objectives.
Monitor and improve key performance indicators (KPIs) including safety, quality, schedule attainment, labor efficiency, inventory accuracy, warehouse performance, equipment utilization, and on-time shipping.
Collaborate with the Plant Engineer to coordinate maintenance activities, equipment improvements, capital projects, and process optimization while minimizing operational disruptions.
Ensure compliance with quality standards, SOPs, environmental regulations, and all health and safety requirements.
Maintain accurate operational documentation and utilize ERP and workflow management systems to support data-driven decision-making.
Serve as the operational leader in the absence of production supervisors and provide backup support for production scheduling when required.
Manage personnel administration for direct reports, including timesheets, PTO, attendance, and other HR-related processes.
Demonstrate flexibility and adaptability in response to changing business requirements, actively assuming new responsibilities as needed.
Communicate any mechanical, quality, or production issues promptly to the Plant Engineer for timely resolution.
Prioritize job quality by identifying areas for improvement, and actively participate in weekly meetings with senior management to discuss concerns and potential enhancements.
Adhere to all safety protocols, promptly reporting any discrepancies, issues, or unsafe situations to the appropriate personnel.
Maintain a clean and organized work environment, promoting workplace efficiency and safety.