Building Division Operations Manager

Largo•Largo, FL

1d•$74,318 - $127,816•Onsite

About The Position

The Operations Manager oversees the Building Division's efficiency and technology, ensuring daily operations, performance management, and regulatory compliance. This role streamlines processes to improve customer service and coordinates with internal teams and external stakeholders. Responsibilities include managing permitting, plan reviews, inspections, and business tax receipts while adhering to Florida Statutes and local ordinances. Independent judgment is necessary for making impactful decisions within legal and policy guidelines, working under the Building Official.

Requirements

Bachelor’s degree (Master’s preferred) in Public Administration, Business Administration, Construction Management, or a closely related field
Four (4) years directly related experience in building operations or municipal development services, or an equivalent combination of training and experience
At least three (3) years’ experience in a supervisory role
Valid Driver's License
Strong leadership and supervisory skills with the ability to coach and mentor staff
Excellent verbal and written communication skills
Advanced problem-solving and conflict-resolution abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite and familiarity with permitting and workflow systems
General understanding of development services, FEMA regulations and processes, and Building Division functions
Thorough knowledge of Florida Building Code, related ordinances and regulations, and building construction principles and practices
Ability to provide excellent customer service to internal and external customers
Skilled in supervisory and leadership best practices
Ability to work as an effective project manager and leader, including the ability to communicate effectively orally and in writing
Knowledge in development review operations, and permitting software/related technology
Ability to commit to and continuously practice and demonstrate the City's values for integrity, collaboration, passion, and creativity
Knowledge in Tyler Technologies’ Permitting and Tyler Payments systems
Expertise in Tyler Reporting report building or SSRS
Proficiency in Adobe Acrobat
Familiarity with ArcGIS, MobileEyes, JustFOIA, Application Xtender, TRAKiT Archives, Conduits, and iCompass
Ability to understand what others are saying in normal conversation in person or on the telephone.
Ability to communicate orally with others, speak effectively on the telephone, and speak before groups to give formal presentations.
Ability to see and read computer monitor screens, detect color coding, operate a vehicle, and read fine print and/or normal-size print.
Requires occasional driving and possession of a valid Florida Driver's License.
The work requires the ability to operate telephones, smartphones, tablets, photocopiers, printers, desktop and laptop computers, calculators, and all associated software.
The work also requires proficiency with computer hardware and software, including word processing, spreadsheet, and database applications; internet applications; and database management.

Nice To Haves

Master’s degree in Public Administration, Business Administration, Construction Management, or a closely related field

Responsibilities

Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieving organizational goals aligned with the City’s strategic plan
Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives
Articulates strategic and innovative thinking and provides clarity to deliver superior services
Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture
Serves as a key representative for the department in citywide development processes
Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities
Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance
Responsible for managing human resources for assigned staff, including overseeing the hiring process, coaching, counseling, performance management, and improvement, mentoring and developing employees, and enforcing policies and procedures
Actively trains and supervises staff adherence to safety policies and proper protective equipment usage, and enforces safe work practices and procedures to maintain a healthy work environment
Develops and communicates job expectations and provides positive, constructive feedback
Plans, monitors, appraises, and reviews job contributions
Provides daily supervision and guidance to departmental staff and other assigned personnel
Oversees and approves employee leave requests and time worked submissions
Facilitates project initiation and coordination for external customers
Conducts annual performance evaluations and delivers real-time coaching and issue resolutions
Reviews and approves job descriptions with team members every 1-3 years
Proactively engages stakeholders to enhance customer service; investigates complaints and recommends corrective actions
Ensures compliance with City policies and industry best practices for building division operations
Leads the development, implementation, and ongoing administration of a comprehensive accreditation and professional certification program that enhances service quality, regulatory compliance, and staff competency
Embraces emerging technology and productivity tools with a willingness to learn new skills
Coordinates with team members and external stakeholders to resolve technical and operational issues
Serves as a subject matter expert, responding to inquiries from City divisions and departments such as Planning, Economic Development, Housing, Community Standards, Environmental Services, Engineering, and Fire
Evaluates and improves business processes, including digital permitting systems and inspection scheduling platforms; leads or supports implementation of new technologies and software systems; tracks and reports on key performance indicators such as permit turnaround times and inspection completion
Supports honest and transparent decision-making
Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments
Openly exhibits a positive attitude, in words and action, and encourages others to do the same
Performs related work as required.
As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.