Operations Manager

Rumpke Waste & Recycling•Mansfield, OH

4d•Onsite

About The Position

The Operations Manager oversees the day-to-day waste and recycling collection operations within an assigned site or division, ensuring safe, efficient, and compliant execution of all routes and services. Reporting to the District Manager, this role provides direct leadership to front-line supervisors, drivers, and helpers while driving performance in safety, service, cost, and employee engagement. The Operations Manager is responsible for meeting operational targets, maintaining fleet readiness, managing labor and overtime, and ensuring compliance with company policies, DOT/FMCSA regulations, and environmental standards. This position plays a critical role in building strong teams, developing employees, and promoting a culture of accountability and continuous improvement.

Requirements

Solid understanding of P&L, operational metrics, and route optimization
Experience leading safety and compliance programs
Strong people-management and coaching skills
Ability to manage multiple priorities and collaborate cross-functionally (Maintenance, Dispatch, Customer Service)
5–8 years in waste management, logistics, or transportation
3+ years of progressive leadership experience managing Route Managers or equivalent
Knowledge of safety regulations and requirements (DOT, OSHA)
Must be at least 19 years of age
No more than 3 moving violations within the last 2 years
Must not have any DUI's or OVI's within the last 5 years or 2 in the last 10 years
Ability to travel between offices, as required
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Possible exposure to high traffic conditions and/or tight driving areas
Exposure to residential and commercial waste

Responsibilities

Monitor performance metrics, including safety, customer service, cost, productivity, and overtime
Ensure compliance with safety, DOT, and environmental regulations
Analyze route performance metrics (cost per route, overtime, service failures, safety trends) and implement corrective actions
Drive operational improvements through coaching, process consistency, and technology (e.g., onboard computers, route optimization)
Interact with local, city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, and ensure regulatory compliance standards
Conduct investigations for accidents, incidents, and property damage claims, completing accurate and detailed reports in partnership with safety and human resources
Lead, coach, and develop front-line supervisors, drivers, and support staff to achieve district goals
Collaborate with Maintenance, Dispatch, and Customer Service to ensure service reliability
Manage P&L performance for assigned operations and control operational expenses
Support labor relations, investigations, and corrective actions