Operations Manager, Benicia (Bilingual Spanish)

Found Rentals•Benicia, CA

6d•Onsite

About The Position

Found Rental Co. is a premier luxury event furnishing rental company that partners with clients to transform their visions into unforgettable experiences. The Operations Manager is a high-impact, hands-on leader responsible for the complete oversight and management of all operational departments within the Benicia location, including the Warehouse and Installation departments. This role ensures that every order is executed safely, efficiently, and to Found's highest standards of quality and service. The Operations Manager is the "steady hand" responsible for the daily pulse of the operation, overseeing the full lifecycle of every order, from pulling and staging to white-glove installation, while serving as the critical link between Sales, Logistics, and Inventory. The mission is to maintain a high-functioning, immaculate warehouse environment where inventory is preserved, labor is optimized, and every team member has the tools and support to succeed. The ideal candidate is highly detail-oriented, proactive, and able to manage multiple priorities at once, constantly assessing and improving systems, anticipating future needs, and leading with clarity, consistency, and heart. The Operations Manager is expected to embody and lead through Found's core values: Collaboration, Heart, Authenticity, Integrity, and Reliability.

Requirements

8+ years of progressive leadership experience in multi-location operations, logistics, or supply chain management, ideally within the events or specialty rental sector.
Proven experience implementing and maximizing the use of Inventory Management Systems.
Demonstrated ability to lead, influence, and unify geographically dispersed management teams.
Strong financial acumen with experience managing multi-site budgets and leveraging operational data to drive strategic decisions.
Bilingual in English and Spanish.

Responsibilities

Provide complete oversight and management of all operational departments at the Benicia location, including Warehouse, Installation, Logistics, and Fab Lab.
Oversee daily warehouse operations scheduling and facility maintenance.
Supervise day-to-day tasks and ensure quality, accuracy, and efficiency across all operational functions.
Communicate and delegate daily priorities, projects, and expectations clearly to the operations team.
Uphold Found Rental Co.’s protocols, standards, and brand integrity, including cleanliness, organization, and professional presentation of inventory and crew.
Protect, maintain, and oversee the proper use of all warehouse equipment and tools.
Ensure all team members are working in a safe, efficient, and fully compliant manner at all times.
Supervise the picking, pulling, staging, and loading of all rental equipment.
Oversee thorough quality control of all items before and after every event.
Organize, track, and monitor inventory as it moves to and from events, ensuring nothing is overlooked.
Implement and maintain material handling processes and best practices that protect and preserve the value of our inventory.
Communicate all inventory issues including missing, damaged, or items needing cleaning or repair, promptly to the Inventory Coordinator and leadership team.
Ensure that quality control is never compromised, treating every piece of inventory with the care and respect that reflects the Found standard.
Partner closely with Sales and Logistics to ensure smooth, well-coordinated warehouse shifts and installations.
Ensure seamless, organized handoffs of orders across the full chain: Sales - Logistics - Warehouse - Installation - Client.
Maintain clear, professional, and proactive communication with Sales, Logistics, and crew via email and phone.
Provide regular updates to the broader team regarding operational challenges, policy changes, inventory status, and team development.
Build and maintain a “one-team” culture across departments, contributing to a foundation of trust that allows Sales to confidently promise excellence to every client.
Lead and support the warehouse and installation teams by leaning into individual strengths and providing support where there are gaps.
Set and manage clear standards for performance, conduct, accountability, and operations efficiency.
Monitor crew performance throughout shifts, including managing meal and rest breaks in compliance with California labor requirements.
Lead with kindness, empathy, and respect, managing accountability in a way that ensures team members feel heard, supported, and motivated, especially during high-pressure periods.
Address employee issues promptly and professionally, escalating to the Director of Operations when appropriate.
Train and coach team members continuously to ensure proper knowledge of all warehouse and installation procedures.
Oversee all safety programs, training, and compliance requirements for warehouse and installation staff.
Foster an environment of mutual support and collaboration where the whole team is stronger together.
Oversee the full recruiting, hiring, onboarding, and training process for all warehouse and installation team members.
Invest in the long-term growth of others, always thinking about who comes after us and building a team that is set up for sustained success.
Develop future leaders within the team by identifying talent and providing coaching, mentorship, and growth opportunities.
Anticipate future operational needs and proactively develop solutions to support business growth and increasing job volume.
Continuously evaluate systems, staffing structures, and workflows to improve efficiency and scalability.
Bring strategic foresight to leadership discussions, helping to ensure that as Found grows, its operations remain rooted in its core values and commitment to quality.