Operations Manager

Dolphin Transportation•Naples, FL

16h•Onsite

About The Position

Dolphin Transportation Specialists, a proud member of the Hoffmann Family of Companies, is seeking an experienced and motivated Operations Manager for our Naples, Florida location. This is an exciting leadership opportunity for a hands-on operations professional with experience in charter bus, luxury transportation, or passenger transportation services. The ideal candidate is a proactive leader, strong communicator, and team-oriented professional who thrives in a fast-paced, customer-focused environment. Dolphin Transportation Specialists operates one of the largest independently owned and maintained luxury transportation fleets in South Florida and is a proud member of the Hoffmann Family of Companies, a global organization with more than 36,000 employees worldwide and a growing portfolio of businesses across the United States and internationally. Dolphin currently operates throughout the Naples/Fort Myers, Sarasota/Tampa, and Fort Lauderdale/Miami markets and continues to expand. The Operations Manager is responsible for overseeing daily dispatch, reservations, fleet coordination, and operational support functions to ensure exceptional service delivery and operational efficiency. This individual will work closely with dispatchers, reservationists, drivers, mechanics, and management teams to maintain the highest standards of customer service, safety, and fleet readiness.

Requirements

2–5 years of experience in charter bus, luxury transportation, or passenger transportation operations management
Strong leadership and supervisory experience
Excellent written and verbal communication skills
Proven problem-solving and organizational abilities
Experience managing operational technology and electronic data systems
Ability to multitask and perform effectively in a fast-paced environment
Proficiency with Microsoft Office programs
Strong analytical and team management skills
Minimum 3 years of leadership experience
Minimum 3 years of supervisory experience

Responsibilities

Supervise dispatch and reservation operations
Organize and manage employee schedules for dispatch, reservations, and support staff
Coordinate closely with the Service Manager regarding fleet maintenance, repairs, and vehicle availability
Address and resolve customer service concerns in a professional and timely manner
Develop and implement operational improvements to enhance service quality and customer satisfaction
Monitor team performance and review operational goals regularly
Provide training, coaching, and ongoing support to team members
Conduct regular meetings with operations, dispatch, reservations, and service personnel
Support operational systems including Santa Cruz, Samsara, GroundPad, Driver Schedule, and Mobit Text Alert software
Oversee facility and grounds support scheduling and maintenance coordination
Ensure vehicle cleanliness standards are consistently maintained by the wash team