Operations Manager

CareTria•Memphis, TN

9h•Onsite

About The Position

Responsible for the effective management of all fulfillment operations, from order planning to shipping, and leadership of all personnel in supporting roles. Duties include the oversight of all kitting, Rep shipments, and pick pack operations, including cold chain and DEA orders. Requires ability to forecast and prioritize daily workload and personnel, and to strategize with the management team when necessary to ensure all client service level agreements are met. The Operations Manager has a quality mindset to ensure order accuracy and adherence to cGMP’s and company SOP’s. Logistics experience is necessary for inventory profiling in carton flow area, and ability to interpret performance metrics to meet company goals and to drive improvements.

Requirements

Four year college degree and/or equivalent combination of education and experience managing fulfillment operations, preferably in a cGMP primary or 3PL environment.
Eight (8) years fulfillment/warehouse experience with three to five years of experience in fulfillment environment.
Strong written and verbal communication skills
Strong fact-based decision making skills
Strong analytical skills
Adjusts to multiple and conflicting demands; flexible and adaptive.
Ability to manage through conflict and problem resolution
Excellent PC skills including Word, Excel, PowerPoint, Outlook
WMS Experience required
Must have a positive, can-do attitude, who can think outside of the box to help solve problems and overcome obstacles

Nice To Haves

Manhattan SCALE experience is a plus
Flexible with the ability to thrive in a fast paced environment

Responsibilities

Oversee day-to-day activities for all fulfillment operations in a 3PL environment.
Oversee order scheduling activities to optimize throughput and meet service level agreements.
Oversee pick pack operations in carton flow modules utilizing pick to light technology.
Ensure all pick pack operations meet daily inventory reconciliation requirements prior to shipping.
Coordinate all cycle counts with appropriate warehouse personnel.
Oversee fulfillment operations in the DEA Cage and ensure compliance with security protocols and zero inventory loss.
Work closely with Quality Assurance to understand cGMPs and best practices, and how they translate to fulfillment activities.
Investigate shipping complaints and effectively document events with appropriate corrective and preventive action plans.
Interact with Professional Services and ensure timely communication regarding projects.
Maintain physical security protocols at all times.
Daily interaction with Warehouse Management System, and Microsoft Office.
Maintain on-going, timely, and professional communication with supporting personnel in the facility.
Ensure all direct reports have clearly defined roles and responsibilities and monitor performance.
Mentor employees to ensure knowledge transfer and professional growth.
Coach employees for performance improvement.
Responsible for reviewing operational metrics to evaluate the effectiveness of daily operations, and to implement subsequent logistical improvements.
Identifies areas for improvements, innovates and initiates change to department processes and procedures.
Maintain a safe working environment for all associates.
Models leadership by example; demonstrating CHART (Caring, Honesty, Accountability, Respect & Trust) principles in interactions with Knipper personnel, vendors and customers.