Operations Manager

JLL • Burlington, ON

3d • Onsite

About The Position

The Operations Manager oversees the day-to-day operations of Mapleview Shopping Centre, ensuring the property is maintained to the highest standards of safety, efficiency, and presentation. With a proactive and client-focused approach, this role supports tenant success, drives operational excellence, and contributes to the overall performance and value of the asset. You will lead a dedicated team, manage critical budgets and contracts, and champion sustainability initiatives that align with JLL's commitment to creating exceptional spaces.

Requirements

• Minimum of 5 years of experience in facilities or operations management, preferably in retail or commercial real estate
• Post-secondary education in mechanical/civil engineering, building services, or technical trades
• Deep understanding of HVAC, lighting, plumbing, electrical systems, and building science
• Extensive experience managing budgets, financial statements, and contract administration
• Solid knowledge of WHMIS requirements and workplace safety standards
• Strong communication skills with proficiency in English (verbal and written)
• Proven ability to lead teams, solve complex problems, and deliver exceptional customer service

Nice To Haves

• Facilities Management Administrator (FMA), Certified Energy Manager (CEM), or Certified Engineering Technologist designations
• Knowledge of LEED and BOMA standards with a focus on environmental sustainability
• Experience with property management software such as JDE and Yardi
• Advanced proficiency in Microsoft Excel and Word, with database exposure
• Demonstrated ability to implement innovative solutions using current industry technologies
• Strong collaborative skills with experience working across leasing, marketing, tenant coordination, and specialty leasing departments

Responsibilities

• Perform daily inspections of buildings and grounds, identifying discrepancies and coordinating appropriate remedial work while keeping the General Manager informed
• Monitor, mentor, coach, and develop direct reports, ensuring adherence to policies and procedures while fostering a culture of engagement and continuous improvement
• Prepare and execute yearly expense budgets, monthly forecasts, and variance reports; manage budget control books and year-end accruals
• Negotiate, oversee, and manage all service contracts and operations agreements in collaboration with procurement, ensuring compliance with purchasing guidelines
• Develop and manage the Major Capital Expenditures program and energy management initiatives, including metering systems and utilities expenses
• Oversee tenant water and hydro metering and billing, ensuring accuracy and timely processing
• Contribute to the property's ESG objectives by supporting sustainability initiatives, monitoring operational efficiencies, and promoting responsible building practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree