Operations Manager

Stonebridge Hospitality Management•New York, NY

4d•$78,000 - $90,000•Onsite

About The Position

Element Hotel Times Square West is seeking a motivated and hands-on Operations Manager to assist in overseeing the daily operations of the hotel with a strong concentration in Front Office leadership and guest experience. This individual will also support Housekeeping operations and provide light operational oversight within Food & Beverage as needed. The ideal candidate will be a service-focused leader who thrives in a fast-paced hospitality environment, demonstrates strong operational awareness, and leads by example. This role requires a visible leader capable of supporting multiple departments while maintaining Marriott brand standards, operational efficiency, and high guest satisfaction scores.

Requirements

Minimum 2 years of hotel management or supervisory experience required
Ability to work flexible schedules including weekends, evenings, and holidays as business levels require

Nice To Haves

Previous Front Office leadership experience strongly preferred
Marriott experience preferred
Strong leadership, organizational, and problem-solving skills
Excellent guest service and communication abilities
Knowledge of PMS systems, housekeeping operations, and hotel service standards preferred

Responsibilities

Oversee all daily Front Office operations including guest arrivals, departures, room assignments, billing accuracy, and overall guest satisfaction
Lead and support Front Desk Agents and Supervisors by providing coaching, guidance, performance management, and operational direction throughout shifts
Ensure all Marriott brand standards, service expectations, and operational procedures are consistently followed by operational teams
Assist in managing room inventory, room blocking, upgrade management, and occupancy strategies to maximize operational efficiency and guest experience
Monitor and respond to guest feedback, online reviews, service recovery situations, and escalated guest concerns in a professional and timely manner
Support Housekeeping leadership with room readiness communication, cleanliness standards, inspections, productivity monitoring, and operational follow-up
Work closely with Housekeeping and Engineering teams to minimize out-of-order rooms and ensure guest room maintenance concerns are addressed promptly
Provide light operational support to Food & Beverage operations, including breakfast service oversight, setup standards, cleanliness, inventory monitoring, and staffing support as needed
Assist with labor management, scheduling, payroll review, overtime monitoring, and departmental productivity goals
Conduct daily property walkthroughs of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, organization, safety, and presentation standards are maintained
Act as Manager on Duty (MOD) and serve as the primary operational leader during assigned shifts
Assist with onboarding, training, coaching, and development of team members to support retention and operational consistency
Maintain strong communication between departments to ensure smooth hotel operations and a seamless guest experience
Support hotel leadership with achieving operational goals related to guest satisfaction, revenue performance, labor management, and brand compliance
Ensure compliance with all hotel policies, safety standards, and emergency procedures