Operations Manager

AMS • Concord, CA

16d • Onsite

About The Position

We are seeking a high-agency Operations Manager to work on-site directly alongside the founder of a small, growing skincare company. This company creates products that produce clinical results, while tapping into whole-plant wisdom and focusing on inclusiveness in the beauty space. The Operations Manager will serve as the central project manager and operational point person, helping coordinate product launches, marketing execution, manage the company’s social media, provide support to our vendors, our creative partners, our professional accounts, and our customers while handling the day-to-day business priorities. This is a hands-on, roll-up-your-sleeves position for someone who loves creating order from complexity, thrives in a fast-moving entrepreneurial environment, and knows how to take ideas, priorities, and unfinished projects and move them through to completion without constant direction and/or oversight.

Requirements

• At least three (3) years’ experience in operations, project management, marketing operations, brand management, or a similar cross-functional role in a start-up environment.
• Demonstrable project management skills.
• Exceptionally organized, dependable, resourceful, and proactive with the natural ability to follow up and close loops.
• Proven track record managing multiple projects, partners, and deadlines without losing track of details.
• Can prioritize effectively without constant direction.
• Intermediate to advanced competency with Google Workspace Suite and/or spreadsheets.
• Intermediate to advanced competency with ChatGPT, Claude or other modern AI tools.
• Ability to use AI thoughtfully for writing, research, organization, project management, and workflow efficiency.
• Strong written communication skills. Able to take rough notes, voice memos, feedback, or a creative brief and turn them into a strong first draft.
• Strong verbal communication skills. Comfortable communicating directly with customers, vendors, consultants, creators, and professional partners.
• Must be legally authorized to work in the United States, as we are unable to sponsor visas, nor have any open positions eligible for the H-1B program.

Nice To Haves

• Familiarity with project management tools (e.g., Asana, AirTable, MS Project).
• Familiarity with social media management platforms (e.g., Buffer, Hootsuite, Sprout Social).
• Familiarity with omni-channel marketing tools (e.g., Klaviyo, OmniSend, ActiveCampaign).
• Previous experience in the beauty industry.
• Project management certification (e.g., CAPM, PMP).
• Previous e-commerce experience.
• Experience integrating diversity, equity, and inclusion principles into organizational decision-making.
• Previous experience working in a start-up environment with fast-moving, creative principal(s).
• Professional maturity to maintain composure during shifting priorities and/or tight deadlines.
• Proactive ability to anticipate and recognize operational needs and present solutions.
• Ability to recognize when to move independently and when something genuinely needs founder input.
• Strong work ethic with a learning orientation, particularly around technology.

Responsibilities

• Serve as the central project manager and operational point person.
• Coordinate product launches and marketing execution.
• Manage the company’s social media.
• Provide support to vendors, creative partners, professional accounts, and customers.
• Handle day-to-day business priorities.
• Create systems that make work easier.
• Maintain composure during shifting priorities and/or tight deadlines.
• Anticipate and recognize operational needs and present solutions.
• Recognize when to move independently and when founder input is needed.

Benefits

• The company covers 75% of employee premiums on our Kaiser Gold base plan with an optional buy-up to either Kaiser Platinum or Anthem Gold PPO plans.
• Optional participation in dental coverage plans through Ameritas or MetLife.
• Optional participation in vision coverage through EyeMed or VSP.
• Optional participation in company retirement plan with annual employer discretionary contributions.
• Eligible to accrue up to ten (10) days of PTO in their first year.
• Six (6) paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed